OZONETEL – Improve call flows and self-service without writing a line of code.
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Description:-
ACD for Smart Routing: Routing – be sure that all of the calls and chats are rerouted to the correct agent and department.
Blended Window Efficiency: Like calls, agents can work on chats simultaneously, and have access to the client’s details on the same window.
Omnichannel Support: Chat with customers using means such as WhatsApp, Live Webchat, Facebook and even twitter.
Unified Agent Experience: Simplify the work of agents by uniting all communication mediums into a single application.
Enhanced Customer Experience: To be able to meet the need of responding as swiftly and accurately as possible, customer connect the right agents on the preferred platforms.
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