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Cloud Telephony Service
Cloud Telephoney is basically cloud calling, the type of communication where voice calls are sent over the internet, that is the third party instead of using outmoded networks. Cloud telephony solutions are relatively a new technology that has been gaining popularity. There are many advantages of cloud telephony call centers as it including cost savings, increased security, and improved reliability..
Cloud telephony includes a call center where people get help or information for their query. In business, they are used to handle customer support issues. In household settings, they are used to answer questions about products and services
VoIP stands for Voice over Internet Protocol. VoIP is another method of cloud telephony in which voice data is sent over the internet. This has become increasingly popular due to its low costs and ease of use. VoIP uses standard protocols and works just like regular phone service. VoIP is commonly used in businesses and households alike.
As SAAS providers the products we have under cloud telephony are exotel, my operator etc
- Exotel –
Exotel is basically the virtual call center software that supports remote cloud telephony from anywhere in the world, where there is internet connection. Exotel allows cloud calling solutions, from your own premise and for your teams. Exotel plays role of a call center that integrates with CRM, lead generation, IVR and Dial groups, multiple extension, and complete messaging platform.
- My Operator –
The 2-in1 cloud based call management system unlocks your growth worldwide by connecting you to cloud telephony systems. The cloud call center solutions for advanced call management enables you to have features like advanced call reports, constant call monitoring, easy CRM integration and many others.