Top 5 Best CRM Software Tools in 2022 (Latest Rankings)

What is Customer Relationship Management?

Customer Relationship Management is the process of managing a company’s relationships with its customers, typically through an enterprise CRM system.

CRMs are used to manage all aspects of customer interactions, including customer identification and acquisition, managing individual customer interactions, providing customers with personalized services based on their needs, and understanding the drivers of customer behavior.

Customer Relationship Management (CRM) is a set of tools that are used to organize and manage information about current and potential customers.

The basic features are often grouped into four major categories: managing interaction, managing prospects, managing channels, and managing products/services.

Businesses use CRM to learn about their customers, identify potential sales leads, increase sales, create better customer service experiences and improve business processes.

Customer Relationship Management or CRM is the process of keeping track of customer interactions, to increase sales and profit.

CRM helps businesses by enabling them to identify their customers, maintain relationships with customers, and maximize sales.


best Customer Relationship Management


CRM aims to maximize customer satisfaction through improved service quality, lead conversion, and reduced marketing costs

ZOHO is an integrated CRM system that automates every key area of your business so you can focus on what matters most. It’s the only platform with built-in social features, labor management, email marketing, and mobile CRM.

ZOHO’s CRM provides many opportunities for growth for businesses across all industries by streamlining their internal processes and simplifying their customer relations.

2. Pipedrive: Sales CRM

best Customer Relationship Management
Pipedrive Insights creates customizable sales reports and interactive dashboards for tracking various sales metrics, such as sales performance, conversion, duration, progress, and sales activities. It also allows users to filter results and choose preferred data visualization.

Pipedrive is a CRM software for managing sales and marketing teams. Pipedrive Sales is a module in the app that helps to connect customers, leads, and opportunities together. The application has a clean design and intuitive interface that makes it easy to use even for beginners.

The CRM software also has Pipedrive Marketing, which is an online marketing suite for creating lead nurturing campaigns and automating sales workflows. Marketing automation can be set up with email, SMS, social media, or any other channel you want to use. The CRM system also has integrations with various third-party services such as Gmail, Evernote, Google Drive, or Dropbox which makes handling customer data easier than ever before.

Pipedrive Sales Customer Relationship Management helps to connect customers and leads.

3. Salesforce CRM

best Customer Relationship Management

Salesforce has essentially changed how enterprise software is delivered and used. Its software is cloud-based and hence doesn’t need IT experts to set up experts, Salesforce has defined the ideal way how to connect with customers. Building a meaningful and lasting bond with the customers, identifying their needs, addressing problems faster, and deploying customer-focused apps are all possible through Salesforce.

Salesforce unites your marketing, sales, commerce, service, and IT teams from anywhere with Customer 360 — one integrated CRM platform that powers our entire suite of connected apps. With Customer 360, you can focus your employees on what’s important right now: stabilizing your business, reopening, and getting back to delivering exceptional customer experiences.

4. Hubspot ( best Customer Relationship Management )

best Customer Relationship Management

HubSpot is a CRM platform that brings everything scaling companies need to deliver a best-in-class customer experience into one place. Our crafted, not cobbled solution helps teams grow with tools that are powerful alone, but better together.

Hubspot CRM is a cloud-based customer relationship management tool. It is designed to help companies manage their inbound and outbound customer interactions from one centralized dashboard.

Some of the features include creating leads, generating qualified leads, capturing sales opportunities, and tracking marketing activity. Some users have also described it as a tool that helps them keep track of competitors and collaborate with other team members.

5. Freshsales CRM

freshworks illustration Best Software Reseller | Best Software Providers in India

Freshsales is a cloud-based client relationship the executives (CRM) arrangement that assists organizations across various industry verticals to deal with their connections with existing and likely clients. Highlights incorporate a single tick telephone, prospective customer following, deals the executives, occasion following and that’s only the tip of the iceberg.

SOFTWARE FEATURES ( best Customer Relationship Management )

API Access
Contact Management
Database Management
Funnel Reporting
Performance Reporting
Pipeline Management
Task Assignment

Territory/Quota Management

Software Distribution Platform
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