FreshDesk Messaging

9.1
Expert ScoreRead review

Integrated Messaging Platform from Freshdesk Omnichannel

 

  • Make chat easy for today’s digital customers
  • Trusted by 50,000+ businesses for delivering delight
  • Your customers have changed. So should your customer service.
  • Provide instant solutions

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Make chat easy for today's digital customers

Pleasure your customers with provision on channels they love and monitor them to find answers fast with Freshdesk Messaging (formerly Freshchat)

Your customers have changed. So should your customer service.

Today’s customers favor a quick and graceful customer service knowledge. Freshdesk Messaging helps you deliver on these potentials through informal messaging and AI-powered bots.

One inbox for all messages

See all messages from clients in a single spot, any place it comes from – in-application visit, site talk, WhatsApp, Facebook Messenger, iMessage and that’s just the beginning. Support clients across informing applications and gadgets

Self-service. Everywhere

Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate  to an agent Рall done automatically

Do more with less

Decrease your expense of giving client care. Move from expensive and slow channels to practical current informing to effectively scale

Move beyond traditional live-chat to modern business messaging

Have asynchronous discussions with your customers across messaging apps and policies

Provide instant solutions

Give moment arrangements. Send AI-controlled chatbots utilizing our low-code, simple to-utilize bot manufacturer to assist clients with settling their inquiries quick – from data to conditional, no matter what the channel they’re on.

Simplify how customers connect with you

Support clients where they are – on present day conversational encounters like WhatsApp, Apple Business Chat, Facebook, LINE, on your site, and inside your versatile application. Improve on specialist reactions with a solitary inbox.

Be proactive and earn customer trust.

Guess when clients might require help and send messages to tell them that you’re free and anxious to offer help.

Better together: Freshdesk + Freshworks Neo platform

Deliver delightful customer experiences with the support of the Freshworks Neo platform.

Answer difficulties and scale your business on Freshdesk with the assistance of the brought together Messaging API, simple combinations utilizing pre-assembled commercial center applications, and adaptable investigation. Address the issues of a growing client base with the joined force of an adaptable, secure, and endeavor grade stage and Freshdesk.

What is Freshdesk messaging?

Freshdesk messaging enables customer service teams to collaborate seamlessly and manage all prospect and customer interactions from one unified messaging inbox. 

Does Freshdesk have chat?

Yes, Freshdesk supports live chat as a channel. The live chat channel is a modern messaging software for customer engagement teams.

What is Omnichannel freshdesk?

Omnichannel Groups lets you manage your different teams of agents that work across channels from the same page. With Omnichannel Groups you can: Set up the automatic assignment of tickets, chats, or calls and create Business Hours for your agents across Freshdesk.

What are the advantages of Freshdesk?

Freshdesk creates a convenient environment for your users and support staff. Your clients can use a simple self-service option, while your agents can solve more tickets in a short period of time. This lets you reduce the burden on your employees and boost customer satisfaction.

Is Freshdesk safe?

All Freshdesk plans include SSL encryption to keep your data safe. The product is built on multi-tenant cloud architecture and every customer's data is logically segregated with a unique tenant ID so that one customer cannot access another customer data.

Is Freshdesk free forever?

Yes. Freshdesk's free forever plan gives you access to a feature-packed customer support software, absolutely free.

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FreshDesk Messaging
FreshDesk Messaging
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