Freshdesk

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Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Reimagine extra meaningful conversations and flip service sellers into client champions. Launch consumer and employee delight in beneath three months!

Delight your customers with effortless customer service

Have interaction in extra significant conversations every day, across each channel, with every patron.

Delight customers effortlessly

Simplify each enjoy and put customers returned in control by supplying the guide they expect, in their channel of choice.

Make every agent a customer champion

Deliver dealers extra context and automation to proactively apprehend consumer wishes and provide the next-satisfactory-motion.

Skyrocket the speed of service

Gain velocity in delivering extremely good customer support. Our customers realise provider productivity gains in below 3 months, and innovate quicker with the neo platform.

Customer & agent delight made easy

Provide the first-class, most intuitive assist throughout all channels. Proactively apprehend patron wishes to serve excellence, the primary time. Store time and reduce repetitive duties. Help marketers rapidly solve client inquiries with team of workers automation and knowledge from one, unified platform.

Connect on channels that customers love

Galvanize clients with availability in their channel of choice, and seamless transitions at any factor in their journey. Integrate a blend of conversational studies which include stay-chat, web, cell and call middle guide. Assist clients find solutions rapid. Launch ai-powered chatbots to effortlessly guide customers in fixing their questions.

Accelerate customer experience innovation with Freshworks NEO

Respond quicker to market modifications and empower groups to recognise customers better with the mixed power of freshdesk and the freshworks neo platform. Meet your increasing customer service wishes by using integrating flexibly with wealthy apis and pre-delivered integrations throughout 1,000+ marketplace apps.

Answer support calls effortlessly

Have more powerful telephone conversations and join clients to the right professional, from the start. Set off dealers with a 360-degree consumer view and guided resolutions to enhance call productiveness. Take benefit of effective routing engines that dra

Deliver field service that remote agents trust

Now more than ever, discipline groups need to serve clients effectively and effectively while running remotely. Offer discipline provider that far flung agents can believe to without difficulty resolve issues while on the road. Direction service teams correctly based on availability, proximity and skillset. Provide clients real-time updates thru conversational bots and simplified appointment scheduling.

Turn customer support into customer delight

Resolve inquiries quicker and customize conversations with intuitive & collaborative support.

Uncomplicate customer support with a consumer-grade solution that’s fast to launch and scale.

The whole lot you need to empower your groups with greater meaningful conversations and deliver effortless customer service.

Faster service delight

Make it easy for sellers to paintings collaboratively and offer rapid responses to customers. Prioritize, categorize, and assign tickets to the proper agents and supply consumer satisfaction.

Intelligent automations

Automate agent workflows and clear up habitual questions with bots and ai. Say good-bye to mundane methods by way of studying from past tickets to proactively propose new resolutions.

Intuitively collaborative

Gas teamwork and collaboration to remedy problems faster. Unexpectedly interact teammates for discussions right inner tickets that hold visibility and supply constant customer care.

Accelerate customer experience innovation - with Neo.

Speedy innovate to meet your increasing customer service needs with neo – the open and flexible corporation platform offering wealthy apis for custom integration, automatic workflows, clever analytics, and surroundings companion solutions.

Make chat easy for today's digital customers

Delight your customers with assist on channels they love and guide them to discover answers fast with freshdesk messaging (formerly freshchat)

Discover why Freshdesk is unique

Delight customers everywhere

Simplify multi-channel ticketing, provide intuitive customer portals, deliver quicker resolutions with contextual insights and make aid delightful for marketers, customers, and admins.

Bring teams together in the future of hybrid work

Empower teams with time-saving automations that include in-context collaborations, superior agent routing, and a wealthy expertise base to provide clients with incredibly customized guide in a disbursed commercial enterprise environment.

Unite your teams around the customer

Paintings smarter and increase productiveness with powerful collaboration equipment. Engage the right experts to solve complicated inquiries and collect quality practices.

Have more meaningful conversations

Superpower marketers with unified consumer profiles, prescriptive next first-rate movements, and workflow automation to lessen repetitive duties and accelerate provider shipping.

Your customers have changed. So should your customer service.

Brand new customers choose a quick and easy customer service revel in. Freshdesk messaging helps you deliver on those expectancies via conversational messaging and ai-powered bots.

One inbox for all messages

See all messages from clients in one place, anyplace it comes from – in-app chat, internet site chat, whatsapp, fb messenger, imessage and more. Help customers across messaging apps and devices

Self-service. Everywhere

Construct as soon as and installation chatbots on all messaging apps and devices. Solution questions, guide customers to resolution, and gracefully enhance to an agent – all performed automatically

Do more with less

Reduce your cost of providing customer service. Move  from costly and slow channels to cost-effective modern messaging to scale efficiently

 

Move beyond traditional live-chat to modern business messaging

Have asynchronous conversations together with your customers across messaging apps and gadgets

Provide instant solutions

Offer immediately solutions. Installation ai-powered chatbots using our low-code, easy-to-use bot builder to help clients resolve their questions fast – from data to transactional, regardless of the channel they’re on.

Simplify how customers connect with you

Help customers wherein they are – on present day conversational studies like whatsapp, apple business chat, fb, line, to your internet site, and inner your cellular app. Simplify agent responses with a single inbox.

Be proactive and earn customer trust.

Anticipate while customers may additionally need help and send messages to let them know which you’re available and eager to offer support.

 

Accelerate customer experience innovation - with Neo.

Fast innovate to satisfy your expanding customer service desires with neo – the open and flexible agency platform providing rich apis for custom integration, automatic workflows, clever analytics, and atmosphere accomplice solutions.

Elevate care with fast and easy conversations

Make it clean on your retailers to offer super voice provider with an intuitive, all-in-one contact center solution.

No missed calls, lower wait times, and always available support

Freshdesk contact center (previously freshcaller) is a minimum-fuss, most-pleasure voice platform that’s proper-sized to your enterprise.

Intuitive and scalable

From installation, to every day operations, and scaling up, obtain the whole lot in some intuitive clicks.

Conversations made easy

Pride your customers with rapid solutions by the usage of advanced voice ai skills.

Effortless performance

Get a whole view of your contact center overall performance and optimize operations without problems.

 

Two-way conversations sit at the heart of any relationship

Have customized voice interactions via brilliant and at ease calls.

Set up your contact center in just a few hours

Create a worldwide contact center to your business that’s low priced and scalable. Take care of any name state of affairs with advanced inbound routing. Bring your very own service (byoc) or buy numbers from ninety+ international locations.

Develop a remote-ready workforce

Empower far off aid and sales teams to collaborate in real-time and remedy complicated issues. Digital leaders can reveal name volumes and carrier degree attainment at the same time as maintaining music of essential conversations.

Reduce your agent’s workload

Lighten your dealers’ workload by way of using ai-powered voice bots that solution repetitive queries. Lessen wait times and offer reliable answers with voice bots and speech-enabled ivr. Empower your marketers to do their satisfactory paintings.

Know your customers better

Study the whole thing that came about in a name by way of the use of call recordings, publish-name transcripts, and make contact with-lifecycle facts. Monitor agent performance and keep a pulse on your consumer satisfaction with live dashboards.

 
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Customer & agent delight made easy

Provide the quality, most intuitive support throughout all channels. Proactively understand client needs to serve excellence, the first time. Store time and decrease repetitive tasks. Help dealers hastily remedy consumer inquiries with staff automation and expertise from one, unified platform.

a86c4593e25ff8d3316b5a07611ea9d691b95b08 Best Software Reseller | Best Software Providers in India

Connect on channels that customers love

Impress clients with availability in their channel of choice, and seamless transitions at any point of their journey. Integrate a blend of conversational experiences including stay-chat, internet, mobile and contact center support. Assist clients locate answers speedy. Launch ai-powered chatbots to easily manual clients in fixing their questions.

 

66ecaf20a65a0d159fe859e0984fa73d7836924b Best Software Reseller | Best Software Providers in India

Answer support calls effortlessly

Have more effective phone conversations and connect customers to the proper professional, from the start. Prompt agents with a 360-degree customer view and guided resolutions to improve name productiveness. Take gain of effective routing engines that dramatically lessen name wait instances and attain smarter escalations.

a898d3c894eec1fc851783ff1cc7d40d29888172 Best Software Reseller | Best Software Providers in India

Deliver field service that remote agents trust

Now extra than ever, subject groups need to serve customers correctly and effectively while running remotely. Provide field carrier that remote agents can accept as true with to easily remedy problems at the same time as on the road. Route provider groups effectively based totally on availability, proximity and skillset. Provide clients real-time updates via conversational bots and simplified appointment scheduling.

 

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