Vonage

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Accelerate connections that matter to your business

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Power your customer experiences across the journey. Connect employees any time, from anywhere, on any device.

Vonage Communications APIs

Engage your customers across messaging, voice, video, and more. And be where customers expect you to be: Everywhere.

Voice API

Lead the conversation with voice to deliver a better customer experience.

Video API

Unite a global crowd or enhance the one-to-one connection with live video meetings.

SMS

Extend your reach by sending and receiving text messages across the globe.

Verify API

Authenticate users and prevent fraud quickly and around the world at scale.

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DEVELOPER RESOURCES
By developers, for developers

Great minds think alike. And Vonage brings a developer community, with access to best practices, documentation, tutorials, videos, code snippets, and more.

  1. Find what you need to build associated applications with Vonage APIs
  2. Get to know the Vonage Server SDKs to work with our APIs in your preferred programming language
  3. Meet the Vonage developer community through talks, local area hacks, and events
VALUE-ADDED SERVICES
Think big. Build fast. Execute right. Sustain growth.

Vonage experts can help maximize your communications investment. That’s because our Services teams implement Vonage Communications APIs to ensure your product’s success.

  1. Vonage API Accelerate Service Packs help you plan, build, and launch differentiated applications on time.
  2. Modular, value-added features enhance our APIs and help you stay compliant to create differentiation for your products and services.
  3. A Vonage Customer Solutions Manager proactively manages service delivery, from initial onboarding through the full lifecycle of your API driven use cases.
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Vonage Business Communications

Elevate your business with the world’s most flexible cloud communications application.

Desktop app

Enjoy the full features of Vonage Business Communications on your computer or web browser.

Mobile app

Use your cell phone for all your business needs — including calling, texting, and video conferencing.

Desk Phones

Furnish your home office or entire business with phones from Panasonic, Poly, and Yealink. You can even bring your own phone.

Video Conference

Power your virtual meeting room from your desktop or mobile device. Features include video, chat, screen sharing, meeting recordings, whiteboards, and more.

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FEATURES FOR ALL

Vonage Business Communications are simple to set up and scale:

  1. Vonage Meetings
  2. Business inbox
  3. Vonage Virtual Receptionist
SETUP AND ADMIN

Set up and customize your system fast with:

  1. Local phone numbers
    Toll-free 1-800 phone numbers
  2. International company number
  3. Call recordings
  4. Single Sign-On (SSO) and System for Cross-Domain
  5. Identity Management (SCIM)
  6. Vonage call center
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INTEGRATIONS

Connect with the right people and get the insights you need with ease. Vonage Business Communications seamlessly integrates with:

  1. Microsoft Teams
  2. Microsoft Dynamics
  3. Salesforce
  4. Slack
  5. Zendesk
  6. G Suite

VBC is the world's most flexible cloud communications application

Reliability

Security and compliance

Ease of use

Customer service

Vonage Contact Center

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Boost the agent and customer experience with the cloud-based Vonage Contact Center.

Major productivity, minimal setup

Vonage Contact Center brings reliable and secure cloud contact center software solutions — complete with CRM integration — to deliver engaging and personal customer experiences.

Omnichannel features

Customers may first reach you by phone, follow up online, and then send a text. Vonage Contact Center keeps you updated with an omnichannel view.

Cloud-native solution

Cloud-based benefits include performance, reliability, and availability … not to mention security for both your company and customer data.

Salesforce

Our contact center seamlessly integrates with Salesforce for key customer data and insights, which help your team deliver personalized connections across every channel.

CUSTOMER EXPERIENCE
Keeping everyone in the know
Vonage Contact Center gets to work before the call actually begins. That’s because agents have access to customer details and call histories. Vonage Contact Center can also route the caller to an agent best served to help. All of these enhance the customer experience and improve AHT, FCR, CSAT, NPS, and more.
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OMNICHANNEL
Serving and selling is better when it's all connected
  1. For convenience, click-to-dial or auto-dial inside your CRM, keep other coordinated undertaking communication highlights through your current PBX, brought together correspondences, and cell phones, and even use WebRTC
  2. Auto-log calls and accounts and show the most recent client data screen pops solidly in the CRM
  3. Utilize the client subtleties your CRM’s as of now got for dynamic steering to the best specialist
FEATURES

Vonage Contact Center includes a full suite of features, such as:

  1. AI Virtual Assistant
  2. Automatic Call Distribution
  3. Dynamic Routing
  4. Einstein Analytics
  5. Intelligent IVR
  6. Dashboards
  7. Visual Engagement
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SECURITY AND COMPLIANCE

Vonage Contact Center security features include:

  1. PCI DSS compliance
  2. ISO 27001
  3. HIPAA
  4. SOC 2 Type 2
  5. Salesforce Shield

Conversational Commerce

Turn conversations into sales by engaging customers throughout their buying journeys on the channels they love.

Multi-channel chatbot automation

Build custom buyer’s journeys with AI bots that engage customers using NLP (Natural Language Processing) and work intelligently with store associates.

Unified multi-channel inbox

Enjoy a single inbox of customer questions and route them to the right team. Share details from a central product catalog or create custom carts for a seamless checkout.

Order management and payments integration

Fulfill your orders across 30+ payment platform integrations around the world … not to mention API integration with fulfillment partners.

Marketing support and analytics

Broadcast ads to your customers with prebuilt layouts and Social CRM. Then monitor the metrics for order flows and sales agent responses.

CONVERSATION TO CONVERSION
Engage customers anytime, anywhere
  1. Integrate messaging channels, payments, inventory, fulfillment, and marketing services
  2. Build frictionless customer experiences with AI-powered bots, in-store associates, or both
  3. Support omnichannel discussions at scale through social messaging apps, your website, or social posts
  4. Discover customer insights to help with your marketing efforts
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CONVERSATIOINAL ADVERTISING
Turn one-way ads into real-time experiences
Get invaluable customer insights and preferences to better personalize your marketing efforts.
CONSUMER INSIGHTS
Gather first-party data to drive your product, marketing, and brand strategies

Get invaluable customer insights and preferences to better personalize your marketing efforts.

Get the instruments you want to gather great first-party information, accumulate perplexing buyer bits of knowledge and serve more customized promoting to your purchasers.

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SOLUTIONS FOR

Healthcare

Education

Retail & Ecommerce

Finance

Transportation and Logistics

Manufacturing

Public Sector

Communications Service Providers

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