Intercom
Intercom software | Sales Software
- Business Messenger
- Customizable bots
- Automated answers
- Product Tours
- Outbound Messages
- Account Based Marketing
- Management Tools
Build customers for life
With the Engagement OS
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support.
Customer messaging that fits your business
- Chat in real-time—or follow up later
- Automate work with chatbots
- Personalize every customer experience
- Help customers self-serve
- Deliver outbound messages on your website or app
- Target chat to specific segments
- Do more with 300+ apps
- Communicate with customers across platforms
Everyone wins with a conversational approach
Customer messaging that fits your business
Happier customers
Give customers personal touchpoints with your brand through the familiar medium of messaging.
Faster growth
Engage customers at the exact moment they’re ready to buy, whether on your website or in your app.
Connected workflows
Intercom connects your tools and workflows so you can communicate personally at scale.
Live chat is only the beginning
Chat in real-time—or on your own time
Set clear expectations with customers based on your team’s bandwidth, and collect upfront information for follow-up later.
Free up your team’s time with chatbots
Help users help themselves with powerful bots for support and sales.
Drive action with integrated apps
Integrate with 300+ apps, or build your own. You can use them in conversations or on your Messenger home screen
Get the best of both worlds
Provide a seamless experience for users across desktop and mobile.
Bots by you, to scale every part of your business
                     Speed up customer resolutions, qualify leads, and grow your pipeline with Custom Bots.
Create your own chatbot—code free
Triage conversations automatically
Custom Bots collect upfront info from customers, making support much quicker and more efficient than email—and saving your team time and energy.
Customize bots without code
Design a bot in minutes, so it can start triaging or acquiring leads for your team.
Proactively engage every qualified lead
Custom Bots start conversations by using advanced targeting and enrichment, and only engaging the leads you want.
Replace web forms
Launch a bot to engage high-intent leads, then move qualified leads directly to a conversation to convert faster.
More than answers — resolutions
Intercom brings you upleveled support automation that scales your team by resolving 33% of common questions for you
24/7 automated support with Resolution Bot
Use it as soon as customers start typing
Speed up self-service by offering relevant answers based on what customers are typing—before they even hit the enter key.
Bots in different languages and time zones
Make 24/7 global support easier for your team by automating answers in 38 languages. Your team doesn’t have to be online for our bots to start conversations, route qualified leads, and collect customer info for you.
Customize it to your audience and brand
Choose who the bot speaks to and how it answers based on criteria like customer spend, business type, and more.
Drive growth with targeted messages
Increase sales, onboard new users, and grow faster with powerful messages that deliver.
Better ways to communicate mean more ways to grow
A direct line to customers
Send automated in-app and website messages to connect with people when they are most ready to engage.
Online, in-app, wherever
Engage leads and users with automated and one-off emails, and use push notifications to connect with and retain mobile app users.
Go beyond just text
Send images, videos, apps, and emoji to tell your story and drive action in the most powerful way possible.
Dynamic content
Grow customer engagement rates by sending highly targeted, personalized emails at scale.
Powerful apps in your messages
Capture and qualify more leads
Sign up for demos, schedule meetings, and register for webinars with apps from Google Calendar, Zoom, Aircall, and more.
Support customers and keep them updated
Use apps like Article Inserter to let customers find answers on their own, and Statuspage to provide downtime communication at scale.
Collect emails and gain subscribers
Use apps from Mailchimp and Campaign Monitor to capture emails for gated content, provide discount codes, and more
Optimize messages to hit your goals
Know how each message performs
View open, click, and reply rates, and track the true performance of a message all the way to a goal.
Export data for more in-depth analysis
Export message performance data in a given time period to a CSV file and via our API.
Always have the right audience with live segments
With behavioral and customer data stored in Intercom and updated continuously, you can target the right people even as things change.
Close more deals with real-time ABM
Make your website as targeted as email
Greet target accounts with a tailored message the moment they visit your website, so they can connect with sales while they’re most engaged.
Convert visits into opportunities
Alert reps when their accounts are on your website, route conversations instantly, and help reps respond faster.
ABM for every stage of your funnel
Use an account-based approach to improve customer onboarding, activation, trial conversions, and more.
Marketing and sales that’s easy to measure
Smart tools. Happy team.
Great experiences don’t have to stop with your customers. Our management tools extend those great experiences to your team, too.
Make your team more efficient
Collaborative Inbox
Give your team an Inbox that’s easy to use—so they can offer more customers fast, personalized attention.
Rules and automated workflows
Automate processes such as routing, assignment, and SLAs—taking manual work off your team’s plate.
Code-free and hassle-free chatbots
Build a bot in minutes that lightens your team’s workload—collecting information, triaging conversations, or even answering questions.
Orchestrate cohesive customer journeys
Our visual campaign builder Series makes it simple to send personal messages that drive action and keep conversations connected across multiple channels:
In-product messages
Email
Mobile push
Product Tours
Mobile Carousels
Banners
WhatsApp
Surveys
Orchestrate cohesive customer journeys
Our visual campaign builder Series makes it simple to send personal messages that drive action and keep conversations connected across multiple channels:
In-product messages
Email
Mobile push
Product Tours
Mobile Carousels
Banners
WhatsApp
Surveys
Make sure customers get the message
Great experiences don’t have to stop with your customers. Our management tools extend those great experiences to your team, too.
Just a few of the transactional messages you can send
Order, shipping, and delivery confirmations
Password resets
Event reminders
Account updates
Cart abandonments
The right message starts with these features
Event-based messaging
Send messages when specific events occur—and make them personal, thanks to metadata.
Personalized subscription settings
Let customers get the promo emails they want—like blogs or deals—and say no to the ones they don’t.
Â
No-reply texting? Goodbye. Two-way SMS is here.
Engage, activate, and connect with customers like never before. Our two-way SMS lets you have back-and-forth customer conversations, and send real-time promotional offers, transactional messaging, and more.
Anytime, anywhere messaging
With a 98% average open rate, text messaging is the perfect channel to actively engage with and connect to your customers—wherever they are.
True two-way SMS
The best thing about two-way SMS is having your customers’ full attention. Use it to chat with them directly from the Intercom Inbox, and leave those generic responses and dead-end texts behind.
A seamless, omnichannel experience
Our platform goes way beyond SMS. Create integrated campaigns in our Series tool, and connect them across SMS, in-app messages, Product Tours, email, and more.
Â
