Be there for your customers Clients need to message you. So quit requiring them to be postponed, and let them securely text you at whatever point they need, from any place they are utilizing.
Conversations at scale We make immediate, two-way correspondence conceivable. Converse with countless individuals without losing any trust or special interaction.
Designed for teams Client care is a collective endeavor. Our foundation was worked considering cooperation and security, so your group can take care of its best responsibilities.
Decide the occasion that sets off a Mechanization, similar to when an instant message is gotten or when a specialist communicates something specific.
Automation conditions
Compose your own standards to guarantee Computerizations possibly send assuming that they meet the right models.
Automation actions
Pick what activity to perform with your Robotization, such as sending a mechanized message or relegating a discussion to a particular specialist or course.
Stay ahead of the curve
Never forget about a discussion. With Clock Mechanizations, you can plan an activity for a future time frame by setting time-explicit circumstances. Plan a study to send after a discussion has been settled for three days, or use message mechanization after you’ve hung tight for a contact’s reaction for 48 hours.
More Automations settings
Program Textline to turn out best for your group. Focus on and stack Robotizations, control specialist warnings, and more with Mechanization activity settings.
Announcements allow users to send bulk text messages instead of wasting time with manual copy and paste.
More Announcements features
Conversation status Decide to determine any of the Discussions made from your Declaration or leave the new Discussion open.
Conversation assignment Permit specialists to dominate and deal with the Discussions for the Declaration beneficiaries by allotting any related Discussions to a Specialist.
Announcement stats Our mass text informing programming permits you to follow declaration execution with details on answers, withdraws, conveyance blunders, from there, the sky is the limit
Keep a gathering of clients or representatives in total agreement with the main many-to-many gathering messaging administration worked for organizations.
How does group texting differ from mass messaging? Group messaging and mass messaging are similar in that you can send the same text message to multiple people at once. In any case, there are key contrasts. Textline’s gathering informing highlight permits organizations to send SMS messages this way and that with a gathering of contacts. Many-to-many group messaging keeps all recipients and their responses in one text message. Mass messaging, on the other hand, is a one-to-many strategy in which all responses initiate one-on-one interactions with a company.
How does group texting work? In Textline, start a conversation and add up to 10 contacts to send a group message. Everybody in this discussion will actually want to send messages and see all messages in the gathering. Additionally, you will be able to claim already-existing group conversations, transfer to a different team member, and resolve conversations in the same way as before.
Stay organized with a department just for group messaging With Textline, group messaging has its own department, so you won’t have to worry about accidentally sending a group message.
Save and name groups in your address book Avoid wasting time by repeatedly creating the same group of contacts. To speed up the process, save and name each group instead. For instance, to make it easier for you to communicate with the members of your sales team, add them to a group and give it the name “sales team.” You can easily locate groups thanks to the separate address book provided by the group messaging feature.
Deal with numerous discussions, work together with colleagues, and easily switch between divisions — all on one dashboard.
Business texting centralized and simplified
Start new conversations or manage existing ones. Claim an existing conversation, contact new contacts, or transfer to another team member. Whenever you’re done, resolve or product individual discussions to keep your group coordinated.
Filter and sort your conversation list to fit your needs View discussions by latest movement, most up to date first, and that’s only the tip of the iceberg. Relevant statistics like conversation status and wait time will also be displayed on this list.
Manage conversations from multiple departments Easily switch between individual office lines or view every one of your discussions on the double with bound together inbox.
Internal communication made easy Use murmurs to inside send messages to your colleagues. From a single conversation view, you can send notes to your entire team or directly mention agents.
View and edit contact details in our collapsible sidebar You can view and edit contact information. Get the information you need when you need it. Easily update contact information, add tags, and access fields in the address book that you can customize.
Take action quickly with shortcuts and slash commands Utilize pre-composed formats, explore the dashboard, and resolve issues from the solace of your console.
Powerful search functionality Make it simple to search your conversation list by name, keyword, phone number, tags, and other criteria.
Easy to use whenever you need it
There is no need to wait for downloads. Access Textline’s discussion dashboard from your program with only a couple of snaps.