Textline
Business texting software built for teams.
Textline is the most solid business messaging administration for present day client care, deals, and coordinated factors groups.
Make business more personal
Be there for your customers
Clients need to message you. So quit requiring them to be postponed, and let them securely text you at whatever point they need, from any place they are utilizing.
Conversations at scale
We make immediate, two-way correspondence conceivable. Converse with countless individuals without losing any trust or special interaction.
Designed for teams
Client care is a collective endeavor. Our foundation was worked considering cooperation and security, so your group can take care of its best responsibilities.
FEATURES
AUTOMATION
Customize Automations to fit your process
Automation types
Decide the occasion that sets off a Mechanization, similar to when an instant message is gotten or when a specialist communicates something specific.
Automation conditions
Compose your own standards to guarantee Computerizations possibly send assuming that they meet the right models.
Automation actions
Pick what activity to perform with your Robotization, such as sending a mechanized message or relegating a discussion to a particular specialist or course.
Stay ahead of the curve
More Automations settings
ANNOIUNCEMERNTS
Reach more customers with Announcements
Announcements allow users to send bulk text messages instead of wasting time with manual copy and paste.
More Announcements features
Conversation status
Decide to determine any of the Discussions made from your Declaration or leave the new Discussion open.
Conversation assignment
Permit specialists to dominate and deal with the Discussions for the Declaration beneficiaries by allotting any related Discussions to a Specialist.
Announcement stats
Our mass text informing programming permits you to follow declaration execution with details on answers, withdraws, conveyance blunders, from there, the sky is the limit
Who uses Announcements?
Sales
Customer Support
Marketing
Healthcare
Billing/Collections
Logistics
Recruiting
Account Management
Scheduling
Group Messaging
Group text messaging for businesses
Keep a gathering of clients or representatives in total agreement with the main many-to-many gathering messaging administration worked for organizations.
How does group texting differ from mass messaging?
Group messaging and mass messaging are similar in that you can send the same text message to multiple people at once. In any case, there are key contrasts. Textline’s gathering informing highlight permits organizations to send SMS messages this way and that with a gathering of contacts. Many-to-many group messaging keeps all recipients and their responses in one text message. Mass messaging, on the other hand, is a one-to-many strategy in which all responses initiate one-on-one interactions with a company.
How does group texting work?
In Textline, start a conversation and add up to 10 contacts to send a group message. Everybody in this discussion will actually want to send messages and see all messages in the gathering. Additionally, you will be able to claim already-existing group conversations, transfer to a different team member, and resolve conversations in the same way as before.
Stay organized with a department just for group messaging
With Textline, group messaging has its own department, so you won’t have to worry about accidentally sending a group message.
Save and name groups in your address book
Avoid wasting time by repeatedly creating the same group of contacts. To speed up the process, save and name each group instead. For instance, to make it easier for you to communicate with the members of your sales team, add them to a group and give it the name “sales team.” You can easily locate groups thanks to the separate address book provided by the group messaging feature.
Messaging
One dashboard for all your communications
Deal with numerous discussions, work together with colleagues, and easily switch between divisions — all on one dashboard.
Business texting centralized and simplified
Start new conversations or manage existing ones.
Claim an existing conversation, contact new contacts, or transfer to another team member. Whenever you’re done, resolve or product individual discussions to keep your group coordinated.
Filter and sort your conversation list
to fit your needs
View discussions by latest movement, most up to date first, and that’s only the tip of the iceberg. Relevant statistics like conversation status and wait time will also be displayed on this list.
Manage conversations from multiple departments
Easily switch between individual office lines or view every one of your discussions on the double with bound together inbox.
Internal communication made easy
Use murmurs to inside send messages to your colleagues. From a single conversation view, you can send notes to your entire team or directly mention agents.
View and edit contact details in our collapsible sidebar
You can view and edit contact information. Get the information you need when you need it. Easily update contact information, add tags, and access fields in the address book that you can customize.
Take action quickly with shortcuts and slash commands
Utilize pre-composed formats, explore the dashboard, and resolve issues from the solace of your console.
Powerful search functionality
Make it simple to search your conversation list by name, keyword, phone number, tags, and other criteria.
Easy to use whenever you need it
How Textline works
Connect
Set up with your current telephone number (or we can give you one) and orchestrate your work area.
Engage
Begin genuine, two-way conversations with customers without sending them spam.
Collaborate
Work effectively utilizing devices and elements intended for cooperation.
Optimize
Utilize automation tools and data that can be put into action to streamline your process.
