Hiverr

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  • Shared Inbox Management
  • Reporting
  • Automated Workflows
  • Multi-Channel Support

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The simplest path to client delight

Hiver enhances your Gmail icon so you can give astral individualized client service to every client without breaking a sweat.

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SolarWinds Platform

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Everything you need to provide world-class support

Shared Inbox Management

Manage customer conversations at scale

Manage shared email accounts such as support@ and info@. Assign emails with a single click, track which emails are opened, pending or closed, collaborate with colleagues using notes, and categorize emails using tags. All from within Gmail.

  1. Collaborate with Colleagues Faster
  2. Track Email Status
  3. Encourage Accountability
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Reporting

Analyse and improve your customer service

Improve customer service with insights into workload distribution, SLA violations, and team performance. Create custom reports to measure metrics specific to your business.

  1. Identify Areas for Improvement
  2. Improve Agent Productivity
  3. Measure Customer Satisfaction

Automated Workflows

Automate repetitive tasks. Focus on customer happiness.

Take the drudgery out of customer service. Automate repetitive tasks that hinder team productivity. Focus on what really matters.

  1. Round-Robin Allocation
  2. Rule-Based Automation
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Integrations

Connect your favourite apps with Hiver for a seamless experience

Integrate your most used apps with Hiver and manage them directly in Gmail. Spend less time switching screens and more time working.

  1. Increased speed and efficiency
  2. Increased visibility

Multi-Channel Support

Go truly multi-channel with Hiver’s customer service solution

Combine Hiver’s Gmail-based helpdesk, live chat, knowledge base, voice and WhatsApp channels to extend your multi-channel customer service platform.

  1. Efficiently manage email
  2. Provide real-time support via chat, voice call, or WhatsApp
  3. Provide customer self-service
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Hiver for Non-profits

Easily manage donor and volunteer communications without leaving Gmail

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Handle incoming emails easily

Turn emails into actionable tasks and delegate to team members in just two clicks. Mark emails as open, pending, or closed and constantly monitor their status.

Eliminate Ccs/Bccs/ Forwards forever

Use Notes to collaborate with your team and respond to requests from donors or recipients without relying on email forwarding, CCs, or external collaboration tools. @mention teammates to notify them so they can address issues quickly.
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Write better emails, together

Hiver makes it easy to co-design and collaborate with your team in real time. This allows you to manage email discussions without multiple meandering email threads.

Avoid duplicate responses

Hiver’s collision warning prevents multiple users from editing an email draft at the same time, preventing confusion caused by multiple users editing an email.
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Be more efficient with automations

Hiver’s intelligent automation helps you manage your time better. Assign emails to specific users based on email address or subject. Add tags to easily sort and filter emails.

Respond faster to inquiries

Respond quickly to repetitive contact emails with email templates. Share them with your team and give your nonprofit a unified voice and tone.

Make your organization more data-driven

Hiver lets you track key metrics through an analytics dashboard. Use these actionable insights to identify areas for improvement and make your business data-driven.

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