- Shared Inbox Management
- Automated Workflows
- Multi-Channel Support
The simplest path to client delight
Hiver enhances your Gmail icon so you can give astral individualized client service to every client without breaking a sweat.
Everything you need to provide world-class support
Shared Inbox Management
Manage customer conversations at scale
Manage shared email accounts such as support@ and info@. Assign emails with a single click, track which emails are opened, pending or closed, collaborate with colleagues using notes, and categorize emails using tags. All from within Gmail.
- Collaborate with Colleagues Faster
- Track Email Status
- Encourage Accountability
Analyse and improve your customer service
Improve customer service with insights into workload distribution, SLA violations, and team performance. Create custom reports to measure metrics specific to your business.
- Identify Areas for Improvement
- Improve Agent Productivity
- Measure Customer Satisfaction
Automate repetitive tasks. Focus on customer happiness.
Take the drudgery out of customer service. Automate repetitive tasks that hinder team productivity. Focus on what really matters.
- Round-Robin Allocation
- Rule-Based Automation
Connect your favourite apps with Hiver for a seamless experience
Integrate your most used apps with Hiver and manage them directly in Gmail. Spend less time switching screens and more time working.
- Increased speed and efficiency
- Increased visibility
Go truly multi-channel with Hiver’s customer service solution
Combine Hiver’s Gmail-based helpdesk, live chat, knowledge base, voice and WhatsApp channels to extend your multi-channel customer service platform.
- Efficiently manage email
- Provide real-time support via chat, voice call, or WhatsApp
- Provide customer self-service
Hiver for Non-profits
Easily manage donor and volunteer communications without leaving Gmail
Handle incoming emails easily
Turn emails into actionable tasks and delegate to team members in just two clicks. Mark emails as open, pending, or closed and constantly monitor their status.