Talkdesk
Contact center AI that actually delivers ROI.
Change client encounters, emphatically lessen costs, and supercharge functional efficiencies with the computer based intelligence controlled cloud contact focus stage worked for your industry.
PRODUCT
OMNICHANNEL ENGAGEMENT
Connect with clarity.
Meet your customers where they are.
Orchestrate smart and effective customer journeys. Simply designed.
Engage proactively.
Make every agent your best agent.
Serve customers outside the contact center.
FEATURES
Voice Engagement
Digital Engagement
Orchestration and Routing
Proactive Outbound Engagement
AI-based Agent Assistance
Talkdesk Feedback
WORKFORCE ENGAGEMENT MANAGEMENT
Turn agents into top performers with Talkdesk Workforce Engagement Management.
A seamlessly integrated WEM experience.
Lift your labor force commitment procedure with a flawlessly coordinated client experience for preparing, making due, training, and engaging your representatives. Save important time and exertion for bosses, quality experts, and asset organizers.
Workforce Management
Quality Management
Interaction Recording
Performance Management
Conversations Mobile App
Knowledge Management
Leverage the power of AI.
Intuitive solutions for better results.
Provide a better experience for your agents.
AI FOR CUSTOMER EXPERIENCE ANALYTICS
Talkdesk client experience investigation utilizes Generative man-made intelligence to draw bits of knowledge from client collaborations, helping contact focuses comprehend and determine client care issues effectively.
Turn real-time customer experience analytics into great customer service.
Turn historical data into exceptional performance.
Turn every interaction into customer intelligence.
Turn customer feedback into customer satisfaction.
FEATURES
Interaction analytics and
sentiment
Surface key discussion minutes, subjects, feeling, and perceive client plan to engage your groups to make the following best move towards a superior client.
Real-time sensors and
automations
Proactively recognize client
issues every minute of every day and address negative circumstances before they heighten.
Data
APIs
Further develop client experience by coordinating continuous and verifiable contact community measurements into your BI frameworks, CRM, case the board,
Real-time
dashboards
Open a window into your contact community with ongoing dashboards and revealing that drive better business results.
Business
intelligence
Settle on additional viable information driven choices with strong business knowledge.
Survey and feedback
analytics
Go from constant client
criticism to goal quickly with quick and basic reviews.
EMPLOYEE COLLABORATION
Extend service beyond the contact center with employee collaboration.
Extend customer service beyond the contact center to improve customer experiences.
Integrated solution.
Real-time response.
Rich customer insights.
Reduce complexity.
