Talkdesk

9.1
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Contact center AI that actually delivers ROI.

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Change client encounters, emphatically lessen costs, and supercharge functional efficiencies with the computer based intelligence controlled cloud contact focus stage worked for your industry.

PRODUCT

OMNICHANNEL ENGAGEMENT

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Connect with clarity.
Draw in your clients with perfectly clear voice quality, unparalleled dependability, and personalization that allows your image to sparkle.
Meet your customers where they are.
Develop client dedication through a remarkable computerized client commitment experience. With Talkdesk Advanced Commitment, organizations can flawlessly draw in with clients anyplace, whenever across SMS, visit, email, and social informing.
Meet your customers where they are. 1 Best Software Reseller | Best Software Providers in India
Orchestrate smart 1 Best Software Reseller | Best Software Providers in India
Orchestrate smart and effective customer journeys. Simply designed.
Drive high consumer loyalty with frictionless omnichannel client encounters. Talkdesk Studio™, an easy to use planner makes it simple to fabricate menus and steering streams for any channel..
Engage proactively.
With Talkdesk Proactive Outbound Engagement™, proactively associate with current and planned clients, significantly increasing or quadrupling interface rates over manual dialing. Use Talkdesk Proactive Notifications™ to consequently send customized, important, and convenient notices by means of telephone or SMS in a completely agentless mode.
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Make every agent 1 Best Software Reseller | Best Software Providers in India
Make every agent your best agent.
Convey incredible customized client encounters each and every time by enabling your representatives with Talkdesk Copilot™ that tunes in, learns, and assists with each and every discussion.
Serve customers outside the contact center.
While serving the client requires ability outside the contact place, flawlessly counsel or meeting with outside areas like physical retail locations or bank offices.
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FEATURES

Voice Engagement

Digital Engagement

Orchestration and Routing

Proactive Outbound Engagement

AI-based Agent Assistance

Talkdesk Feedback

WORKFORCE ENGAGEMENT MANAGEMENT

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Turn agents into top performers with Talkdesk Workforce Engagement Management.

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A seamlessly integrated WEM experience.

Lift your labor force commitment procedure with a flawlessly coordinated client experience for preparing, making due, training, and engaging your representatives. Save important time and exertion for bosses, quality experts, and asset organizers.

Workforce Management

Quality Management

Interaction Recording

Performance Management

Conversations Mobile App

Knowledge Management

Leverage the power of AI.
From specialist guaging and planning to instructing and information the executives, Talkdesk Labor force Commitment The board is imbued with computer based intelligence, AI, and mechanization to make your staff more productive and give the bits of knowledge you want to settle on better choices.
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Intuitive solutions 1 Best Software Reseller | Best Software Providers in India
Intuitive solutions for better results.
WEM arrangements needn’t bother with to be challenging to carry out and utilize. Talkdesk Labor force Commitment The executives arrangements give an instinctive, smoothed out experience for overseers and end-clients the same, so they can invest more energy on what makes the biggest difference.
Provide a better experience for your agents.
Whether it’s through more noteworthy planning adaptability, better input and more customized training, or applying computerization to specialist work processes, each Talkdesk Labor force Commitment The board arrangement is intended to further develop the specialist experience, so you can increment representative commitment and hold top ability.
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AI FOR CUSTOMER EXPERIENCE ANALYTICS

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Talkdesk client experience investigation utilizes Generative man-made intelligence to draw bits of knowledge from client collaborations, helping contact focuses comprehend and determine client care issues effectively.

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Turn real-time customer experience analytics into great customer service.
Utilize tweaked dashboards to think about your presentation against SLAs and key measurements, continuously. Effectively distinguish training open doors and drive enhancements in consumer loyalty.
​​Turn historical data into exceptional performance.
Make information perception more straightforward with a strong business insight and detailing instrument. Apply adaptable separating, booking, and customization choices for a 360-degree perspective on your contact place execution.
exceptional performance. 1 Best Software Reseller | Best Software Providers in India
customer intelligence. 1 Best Software Reseller | Best Software Providers in India
Turn every interaction into customer intelligence.
Examine all client cooperations to find plan and feeling designs. Discourse and text examination computerize undertakings and forestall client accelerations. Generative man-made intelligence uncovers arising subjects and secret open doors.
Turn customer feedback into customer satisfaction.
Effectively make and send reviews on any channel to catch, dissect, and follow up on client input with a Voice of the Client (VoC) instrument. Acquire the bits of knowledge you really want to find drifts and distinguish valuable chances to put the client at the core of the contact place.
customer satisfaction. 1 Best Software Reseller | Best Software Providers in India

FEATURES

Interaction analytics and
sentiment

Surface key discussion minutes, subjects, feeling, and perceive client plan to engage your groups to make the following best move towards a superior client.

Real-time sensors and
automations

Proactively recognize client
issues every minute of every day and address negative circumstances before they heighten.

Data
APIs

Further develop client experience by coordinating continuous and verifiable contact community measurements into your BI frameworks, CRM, case the board,

Real-time
dashboards

Open a window into your contact community with ongoing dashboards and revealing that drive better business results.

Business
intelligence

Settle on additional viable information driven choices with strong business knowledge.

Survey and feedback
analytics

Go from constant client
criticism to goal quickly with quick and basic reviews.

EMPLOYEE COLLABORATION

EMPLOYEE COLLABORATION 1 Best Software Reseller | Best Software Providers in India

Extend service beyond the contact center with employee collaboration.

Extend customer service beyond the contact center to improve customer experiences.

Integrated solution. 1 Best Software Reseller | Best Software Providers in India
Integrated solution.
Unite instruments and individuals to convey better client encounters. Talkdesk incorporates your contact place, telephone framework, and coordinated effort instruments for consistent correspondence between offices, groups, and workers.
Real-time response.
Associate colleagues across all branches of the association. Work with effective group cooperation to tackle complex issues quicker and resolve issues on the primary contact.
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Rich customer insights. 1 Best Software Reseller | Best Software Providers in India
Rich customer insights.
Effectively share contact focus client experiences across your association. Drive item, administration, and go-to-advertise technique with constant pertinent information.
Reduce complexity.
Acknowledge tremendous expense investment funds and advantage from the straightforwardness of overseeing everything with joint effort programming and a solitary client experience.
Reduce complexity. 1 Best Software Reseller | Best Software Providers in India

SOLUTIONS FOR

Retail & Consumer
Goods

Government &
Education

Healthcare &
Life Sciences

Financial Services & Insurance

Communications, Media & Internet

Transportation &
Hospitality

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