Process Fusion

9.1
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 Process Fusion software | Business Process Automation software - Software Resellers

Process Fusion software | Business Process Automation software

  • Support Program
  • Managed Application Services
  • Professional Services
  • Data Validation Services

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Process Fusion Support Program

Our highly trained support team have the skills and knowledge to handle all your UniPrint Infinity or CapturePoint support issues, and are ready to help.

The decision fusion process of the proposed method Best Software Reseller | Best Software Providers in India

Why You Should Consider Using Our Support Program

The Process Fusion support program offers customers a simple and inexpensive way to ensure your purchased UniPrint Infinity or CapturePoint products always perform to maximum efficiency, and you always have access to the most current version of the product, with full budget control. Our highly trained support team have the skills and knowledge to handle all your support issues, and are ready to help.

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FRONT LINE SUPPORT SERVICES

Provide full support including best-effort support for other customized solutions

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PRODUCT FEATURE UPGRADES

Receive product update roll ups, service packages and solution updates free of charge

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OPEN AVAILABILITY

Receive enhanced response time and telephone or email access to our support engineers

Process Fusion Support Packages

Our Process Fusion support program offers a wide range of support for your UniPrint Infinity or CapturePoint products including maintenance & updates, problem resolution, upgrade support, performance & tuning advice, configuration & migration advice, and guaranteed response times.

Standard Support

Our standard support package includes an enhanced response time and telephone or email access to our support engineers.

  • First Response Time – 30 Minutes
  • Critical Support Response Time – 2 Hours
  • Support Review Calls – Annually
  • Additional Support Contacts – 2
  • 24/7 Support – N/A
  • Telephone – Yes
  • Email – Yes

Premium Support

Our premium support package includes a dedicated team with 24/7 response time and full access to our support engineers.

  • First Response Time – 30 Minutes
  • Critical Support Response Time – 1 Hour
  • Support Review Calls – Quarterly
  • Additional Support Contacts – 6
  • 24/7 Support – Yes
  • Telephone – Yes
  • Email – Yes

Managed Application Services

Shift the burden of support to our application experts that have a dedicated team, trained to support your ever-changing application requirements

Why You Should Consider Simplified Enterprise Application Management

In adapting to the new normal, maintaining critical lines of business applications, upgrades and support that are vital to your organization can be an all‐consuming, never‐ending process. Our managed application services provide the right mix of professional services for ongoing support, maintenance, upgrades, and customizations, so that your business can focus on higher priority goals.

 

Business Benefits of MAS

Process Fusion provides a balanced approach to managed application services. These models allow organizations to purchase application software as if they were headed towards an on-premises installation, but then having our PFI MAS team to manage the software either on-premises or hosted on our private cloud infrastructure.

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COST SAVINGS

Lower capital cost and save on in-house hardware expenses

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SECURITY

Ensure comprehensive risk and security management expertise

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SCALABILITY

Effortlessly scale your cloud infrastructure on demand

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FLEXIBILITY

Easily adapt with flexible pricing and MAS delivery models

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EXPERTISE

Accelerate business operations through technical expertise

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CUSTOMIZATION

Tailor customized applications based on your IT needs

 

Professional Services

Leverage the power of our Process Fusion professional services team to save on time, money and resources to ensure a guaranteed return on investment.

Why You Should Consider Using Our Professional Services

Regardless if you are new to intelligent document automation or not, our professional services team offers an easy and effective way to ensure your UniPrint Infinity or CapturePoint implementation and deployment are set up properly and perform at maximum efficiency.

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INDUSTRY BEST PRACTICES

Ensure architecture design and setup are implemented using industry best practices

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ACCELERATED TIME TO DEPLOYMENT

Accelerate your platform go live time to deployment with our team or professionals

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FASTER ADOPTION & PRODUCTIVITY

With hands-on training and support, train end-users faster and ensure productivi

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FASTER RESPONSE TIMES

Access our support team 24/7 through email or telephone for any issues you may have

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QUICKER CASE RESOLUTIONS

With technical and account manager support, resolve your support ticket cases faster

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MAXIMIZE PLATFORM CAPABILITIES

Receive expert assistance and support to maximize platform capabilities

 

High Volume Systematized Workflow Automation

Process Fusion is partnering with service providers worldwide to deliver the most accurate and scalable data capture and data entry service right on your CapturePoint platform. Whether it is data entry (key from image) or validating extracted data, you can configure a workflow to “route” documents from any process to have data validated by Process Fusion directly on your platform with full process integrity and audit trial.

Enhance Your Digital Transformation Strategy

Secure Data Best Software Reseller | Best Software Providers in India

Your Data is 100% Secure 100% Secure Technology

Process Fusion is SOC2 Type 2 certified company and CapturePoint is a modern application running on the secured Microsoft Azure platform. We only select services partners who practice and comply with the Trust Services Criteria and data protection regulations.

We also take data privacy issues very seriously and make sure that our solutions are compliant with the latest data protection laws and GDPR regulations.

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