Process Fusion
Process Fusion software | Business Process Automation software
- Support Program
- Managed Application Services
- Professional Services
- Data Validation Services
Process Fusion Support Program
Our highly trained support team have the skills and knowledge to handle all your UniPrint Infinity or CapturePoint support issues, and are ready to help.
Why You Should Consider Using Our Support Program
The Process Fusion support program offers customers a simple and inexpensive way to ensure your purchased UniPrint Infinity or CapturePoint products always perform to maximum efficiency, and you always have access to the most current version of the product, with full budget control. Our highly trained support team have the skills and knowledge to handle all your support issues, and are ready to help.
FRONT LINE SUPPORT SERVICES
Provide full support including best-effort support for other customized solutions
PRODUCT FEATURE UPGRADES
Receive product update roll ups, service packages and solution updates free of charge
OPEN AVAILABILITY
Receive enhanced response time and telephone or email access to our support engineers
Process Fusion Support Packages
Our Process Fusion support program offers a wide range of support for your UniPrint Infinity or CapturePoint products including maintenance & updates, problem resolution, upgrade support, performance & tuning advice, configuration & migration advice, and guaranteed response times.
Standard Support
Our standard support package includes an enhanced response time and telephone or email access to our support engineers.
- First Response Time – 30 Minutes
- Critical Support Response Time – 2 Hours
- Support Review Calls – Annually
- Additional Support Contacts – 2
- 24/7 Support – N/A
- Telephone – Yes
- Email – Yes
Premium Support
Our premium support package includes a dedicated team with 24/7 response time and full access to our support engineers.
- First Response Time – 30 Minutes
- Critical Support Response Time – 1 Hour
- Support Review Calls – Quarterly
- Additional Support Contacts – 6
- 24/7 Support – Yes
- Telephone – Yes
- Email – Yes
Managed Application Services
Shift the burden of support to our application experts that have a dedicated team, trained to support your ever-changing application requirements
Why You Should Consider Simplified Enterprise Application Management
In adapting to the new normal, maintaining critical lines of business applications, upgrades and support that are vital to your organization can be an all‐consuming, never‐ending process. Our managed application services provide the right mix of professional services for ongoing support, maintenance, upgrades, and customizations, so that your business can focus on higher priority goals.
Business Benefits of MAS
Process Fusion provides a balanced approach to managed application services. These models allow organizations to purchase application software as if they were headed towards an on-premises installation, but then having our PFI MAS team to manage the software either on-premises or hosted on our private cloud infrastructure.
COST SAVINGS
Lower capital cost and save on in-house hardware expenses
SECURITY
Ensure comprehensive risk and security management expertise
SCALABILITY
Effortlessly scale your cloud infrastructure on demand
FLEXIBILITY
Easily adapt with flexible pricing and MAS delivery models
EXPERTISE
Accelerate business operations through technical expertise
CUSTOMIZATION
Tailor customized applications based on your IT needs
Professional Services
Leverage the power of our Process Fusion professional services team to save on time, money and resources to ensure a guaranteed return on investment.
Why You Should Consider Using Our Professional Services
Regardless if you are new to intelligent document automation or not, our professional services team offers an easy and effective way to ensure your UniPrint Infinity or CapturePoint implementation and deployment are set up properly and perform at maximum efficiency.
INDUSTRY BEST PRACTICES
Ensure architecture design and setup are implemented using industry best practices
ACCELERATED TIME TO DEPLOYMENT
Accelerate your platform go live time to deployment with our team or professionals
FASTER ADOPTION & PRODUCTIVITY
With hands-on training and support, train end-users faster and ensure productivi
FASTER RESPONSE TIMES
Access our support team 24/7 through email or telephone for any issues you may have
QUICKER CASE RESOLUTIONS
With technical and account manager support, resolve your support ticket cases faster
MAXIMIZE PLATFORM CAPABILITIES
Receive expert assistance and support to maximize platform capabilities
High Volume Systematized Workflow Automation
Process Fusion is partnering with service providers worldwide to deliver the most accurate and scalable data capture and data entry service right on your CapturePoint platform. Whether it is data entry (key from image) or validating extracted data, you can configure a workflow to “route” documents from any process to have data validated by Process Fusion directly on your platform with full process integrity and audit trial.
Enhance Your Digital Transformation Strategy
Looking to incorporate Intelligent Capture into your Digital Transformation strategy?
Check out 4 best practices to consider integrating Intelligent Capture and automating document-intensive workflows.
Your Data is 100% Secure 100% Secure Technology
Process Fusion is SOC2 Type 2 certified company and CapturePoint is a modern application running on the secured Microsoft Azure platform. We only select services partners who practice and comply with the Trust Services Criteria and data protection regulations.
We also take data privacy issues very seriously and make sure that our solutions are compliant with the latest data protection laws and GDPR regulations.
