Zoho Assist
Enterprise-grade remote support software. Secure Unattended remote access software.
Zoho Help enables organizations across the globe with secure cloud-based remote help and remote access programming to convey first class client assistance encounters.
Why use Zoho Assist?
- Enterprise-grade security: TLS 1.2 and AES 256-bit encryption
- Faster implementation and deployment
- Quick adoption and easy to use
- No prior downloads needed for on-demand remote sessions
- No installation needed for technicians to start remote sessions
- Technicians can log into their accounts from any device to conduct remote sessions
- Privacy-focused remote management software
- Cross-platform support
Secure remote support software for all your enterprise IT needs
Zoho Help offers you the adaptability, unwavering quality, versatility, and extensibility to work with huge groups, with insignificant exertion, regardless of where you are. Increment your business interaction development by carrying out our industry-driving endeavor remote access programming.
Powerful enterprise-ready features
Custom branding solution
Zoho Help accompanies the capacity to alter your remote help abilities to match your business needs. You can add your organization's name, logo, favicon, and even make a redid entryway to make your remote access arrangements match the remainder of your image.
Organizational management
You can proactively investigate and deal with your association's movement utilizing Zoho Help. Utilizing offices, you can make various elements inside your organization to actually sort out your experts more.
Single sign-on
Utilize your current SAML 2.0 character supplier for secure client confirmation that follows undertaking corporate strategies. Zoho upholds different character suppliers (IdP) to design SAML-put together single sign-with respect to (SSO) for your Zoho account.
Multifactor authentication
With remote help arrangements being delicate devices, we comprehend that you need to protect your association's record, and the significant information related with it. With multifaceted verification, we empower clients to build the security.
Easy deployment
Zoho Help upholds speedy organization of the specialist to great many gadgets in only a couple of snaps. You can browse different sending strategies in view of the kind of organization/climate arrangement in your association.
Conditional access
It's dependably essential to guarantee that main fundamental clients are given admittance to their necessary honors in an endeavor. PC gathering and gathering based authorizations in Zoho Help assist you with forestalling unapproved associations
Audit & compliance
Thorough logging and revealing of all client activities is important to fulfill consistence prerequisites, auditability, risk identification, security consistence, and quality confirmation. Meeting reports, review reports, and the activity log watcher in Zoho Help
Dedicated technical assistance
At Zoho Help, we figure out the expense of free time. That is the reason our clients have every minute of every day admittance to a group of profoundly gifted specialized help engineers. They're here to help you with any issue, enormous or little.
Remote Billing
Remote charging is a valuable device for following and dealing with the time spent offering remote help for your clients and precisely creating bills for that time. This can assist you with smoothing out the charging system and work on the exactness of their invoicing.
Service Queue
Make a custom URL from which your clients can raise demands for a remote help meeting for the professionals to dole out or take up these solicitations in light of their capability and obligation to give prompt and consistent distant help.
Webhooks
Get continuous warnings about occasions or changes that happen inside the Zoho Help stage. Zoho Help's webhooks is completely adjustable and clients can choose the occasions they need to be advised.
Session Recording
Record remote help meetings utilizing Zoho Help's meeting recording component to audit and dissect past meetings and work on the nature of the assistance and client's trust. Safely transfer up to 5GB of accounts in the cloud
FEATURES
Instant Remote Support
Remote help meetings empower you to interface with anybody found anyplace with practically no earlier establishment. Your far off client can join the meeting in the blink of an eye.
File Transfer
Instant chat
Voice and video chat
Multi-monitor navigation
Working with various screens supports efficiency. With our problem free framework for multi-screen route, you can move between far off work area screens of the with simply a tick.
Schedule Sessions
Swap Screen
Reboot and reconnect
Ctrl+Alt+Del
Invite Technician
Need assistance from one more specialist to determine an issue? Zoho Help, moment remote access programming, permits you to welcome quite a few professionals to assist you with investigating rapidly. You could actually leave the meeting and let the welcomed expert keep supporting the client.
Add notes
Session Recording
Record remote help, screen sharing, and unattended access meetings to screen and review each meeting in your association.
Look back on session proceedings
Investigating issues during help meetings can include a ton of unpredictable tasks that don't go as arranged all the time. Far off work area meeting recording is a device that allows you to return, survey the entire meeting, and make up for yourself.
Create comprehensive audit trails
A review trail requirements to contain all information connected with a meeting. With rdp meeting recording, you can detail your review trail better by digging into meeting points of interest, similar to which professional moved documents or who completed a specific establishment.
Maintain a repository
Report your meetings with the distant meeting recording programming to make an information base to return to during instructional courses and shows. You can handle the accounts on need, download them, and ship off your clients in a snap.
Choose your recording quality
Store on the cloud
Screen mirroring
What is screen mirroring?
Screen mirroring is an instinctive component that makes far off work area sharing better, easier, and more powerful. With Zoho Help’s Screen mirroring component, you can remotely see the screens of your clients, associates, and companions, and offer your own screen progressively.
Connect, share, and resolve:
Assist your clients with investigating their gadgets, introduce updates, and significantly more by utilizing the Screen Reflecting element to screen the cycle. Screen reflecting makes far off help profoundly viable.
Multi-platform support:
Reflect screens on your Windows or Macintosh operating system gadget. The conceivable outcomes are huge, yet the outcome is something very similar. Zoho Help's cross-stage openness implies you can get to the component from an extensive variety of operating system stages without introducing any outside applications.
Seamless presentations:
With the Screen Reflecting element in Zoho Help, conveying introductions is a consistent encounter. On account of cross-stage support, you can without much of a stretch and effectively reflect your screen onto the gadgets of your crowd.
Simple and secure:
Zoho Help furnishes an easy to use interact with profoundly compelling security highlights. Clients have a definitive capacity to control the substance reflected from their gadget. Reflect a particular window, or a solitary tab, in view of your necessities.
Security and privacy
Zoho Help furnishes an electronic arrangement with an un-jumbled UI. Security isn’t a worry with two-factor validation, SSL confirmation, and compatability with all significant enemy of infection programming.
Multi-factor authentication
Firewall friendly
Secure with SSL and 256-bit AES encryption.
Antivirus compatible.
Secure sessions with Inactive Session Timeout.
Digital Signage
What is Digital Signage?
Elevate your business using Zoho Assist-enabled digital signage
Targeted messaging
Reduced costs
Faster response times
Track analytics
Solutions
Enterprise
Managed Service Providers
Education
healthcare
Manufacturing
IT Support & management
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Frequently Asked Questions
What is Zoho Assist, and how does it facilitate remote support and access?
Zoho Assist is a remote support and access software that enables technicians to provide remote assistance to customers or access remote computers securely. It allows for screen sharing, file transfer, chat support, and more.
What are the key features of Zoho Assist's remote support software?
Buy Zoho Assist that offers features such as remote desktop control, unattended access, screen sharing, file transfer, session recording, and chat support. It provides technicians with the tools they need to troubleshoot and resolve issues remotely.
How does Zoho Assist ensure security and privacy for remote connections?
Buy Zoho Assist which employs robust security measures such as end-to-end encryption, multi-factor authentication, and access controls to protect remote connections and data. It complies with industry standards and regulations to safeguard sensitive information.
What level of support do you provide as a Zoho Assist reseller?
As a Zoho Assist reseller, we’ll provide the best support possible to ensure you and your team are proficient in using Zoho Assist software and maximizing its capabilities.
