Freshdesk Contact Center

9.1
Expert ScoreRead review
  • Elevate care with fast and easy conversations
  • Over 50000+ customers rely on us to delight their customers
  • No missed calls, lower wait times, and always available support

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Elevate care with fast and easy conversations

Make it simple for your representatives to give remarkable
voice administration with a natural, across the board contact
focus arrangement.

No missed calls, lower wait times, and always available support

Freshdesk Contact Center (formerly Freshcaller) is a minimum-fuss, maximum-delight voice platform that’s right-sized for your business.

 

Intuitive and scalable

From set up, to everyday activities, and increasing, accomplish everything in a couple of instinctive snaps.

Conversations made easy

Delight your customers with fast answers by using advanced voice AI capabilities.

Effortless performance

Get a total perspective on your contact community execution and improve activities without any problem.

Two-way conversations sit at the heart of any relationship

Have customized voice cooperations through top notch and secure calls.

 

Set up your contact center in just a few hours

From set up, to everyday activities, and increasing, accomplish everything in a couple of instinctive snaps.

Develop a remote-ready workforce

Authorize remote support and sales players to cooperate in real-time and resolution composite matters. Virtual leaders can display call volumes and service level attainment while keeping track of important discussions.

Know your customers better

Study everything that happened in a call by using call copies, post-call transcriptions, and call-lifecycle material. Monitor agent presentation and keep a pulse on your customer approval with live dashboards.

Reduce your agent’s workload

Reduce your agents’ workload by using AI-powered voice bots that answer tedious inquiries. Decrease wait times and offer consistent answers with voice bots and speech-enabled IVR. Authorize your negotiators to do their best work.

 

Continue the conversation on any channel

Freshdesk Contact Center is a piece of the Freshdesk Omnichannel – an innovator in easy discussions. Settle on decisions inside Freshdesk and convert a call to a ticket with a solitary snap. Proceed with the discussion across any channel, with each client.

Better together: Freshdesk + Freshworks Neo platform

Transport wonderful customer involvements with the provision of the Fresh works Neo stand.

Answer difficulties and scale your business on Freshdesk with the assistance of the brought together Messaging API, simple combinations utilizing pre-assembled commercial center applications, and adjustable examination. Address the issues of a growing client base with the consolidated force of an adaptable, secure, and endeavor grade stage and Freshdesk.

 

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Freshdesk Contact Center
Freshdesk Contact Center
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