- Data Warehouse Sync
- Ad Audience Sync
- Identity Resolution
- Data & Security
- Visual Workflow Builder
- Multi-language Messages
- Metrics & Reporting
Build your dream messaging workflows
Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.
Flexible data integrations that fit your business needs
Customer.io provides multiple ways to get real-time business data from your product into our platform to power all of your automated messaging and keep your user database up-to-date.
Narrow down your audience
Customer.io’s segmentation engine is built for speed and flexibility. Segments are calculated in real-time and performance scales with your business. With no limits on segmentation, you can be incredibly specific with whom you target.
See individual profile data
Sometimes you need to isolate a specific person or a set of people by attributes. Easily view a full log of event and attribute data, where users are engaging, what messages they have received, and more.
Turn Segments into Ad Audiences
Start saving time and money by syncing your Customer.io segments to your ad network of choice. Retargeting the right users and showing the best ads to your most valued customers is seamless with Customer.io.
Spend more time on strategy and less on building
Our rules-based visual workflow builder gives you the control you’ve longed for and the power needed to define your optimal user experience.
A Transactional API built for you
Built for speed, deliverability, and reliability. Our Transactional API offers the flexibility to apply your existing layouts and styles in Customer.io to your transactional messages. Consistent branding is essential across all your messages, not just marketing emails.
Mobile made easy
Effortlessly weave push notifications into your messaging strategy alongside your emails and text messages. Combine behavior-driven segmentation with eye-catching content to create push notifications your customers want to receive.
Send more personalized messages with Collections
You have the tools to target the right users with Customer.io. Take it one step further and use Collections to include specific information about your business and tailor it for each individual person. Importing your Collection data is easy. Upload a CSV, Google Sheet, or use our API.
Connect with Customers through Newsletters
Make every announcement count. Use Customer.io to send multichannel newsletters within the user’s time zone to make sure your Terms of Service update or new feature brief lands at the top of the inbox.
Real-time data you can rely on
Move beyond opens and clicks to measure the success of your campaigns. Deep dive into the number of conversions and the amount of revenue they drive by filtering, viewing, and comparing metrics across all of your workspaces.
Stay on top of your messaging health. Monitor your message leaderboard, segment membership, active A/B tests, and delivery metrics to identify spikes or trends over time.
Export your data
Connect your Customer.io data and your internal reporting via CSV exports or send the data directly to your data warehouse of choice without accruing additional costs or headaches.
Compare campaigns, newsletters, and API-Triggered Broadcasts metrics across your entire workspace in seconds. Shake things up and define reports by name, tags, channel type, or specific time ranges.
Test your hypothesis, optimize your strategy
Turn every idea into a test. Whether it’s a single piece of a message or an entire flow, put it into action. Experiment with campaign subject lines, message content, delivery time, and more. Keep track of all the running a/b tests right from the dashboard.
Best-in-class technical support when you need it
With a 99% CSAT score, our support team ensures the highest level of success. Every customer has access to email support and will hear back within 24-hours.
Customer Success Services
Strategize. Optimize. Grow.
Our team of dedicated Customer Success Managers are committed to educating and empowering you with the tools to meet your business goals.
Complex workflows; logically built.
Our visual workflow builder is a blank canvas for your ideas. Drag and drop messages, time delays, webhooks, and branches to create engaging customer experiences. Leave notes inline for yourself and your teammates.
Our visual workflow builder was built with clarity in mind. Every critical piece of your workflow is visible from the main page, providing clarity to stakeholders and new team members instantly.
Intuitive to Build
Your customer journey can be complex. Our workflow editor lets you build and visualize that complexity in an intuitive drag and drop interface. Combine messages to your users, including emails, SMS, and push notifications, with segment-triggered Wait Until Delays and internal notifications with Slack all in one campaign.
Manage Leads and Customers in One Workspace
Integration Only Takes Minutes
Start sending messages people like to receive in just a few clicks. Choose how you want to get your people into Customer.io, and we’ll give you the tools to deliver the best message.
Nurture Your Relationships
All you need is an email address to connect with your audience and deliver the information they care about. Using Customer.io’s data-driven segmentation and trigger conditions, you can automatically send personalized messages to each Lead based on their behavioral actions in your app.
Facebook Lead Ads
You’ve already caught their attention, and now you have to keep it. Integrate your Facebook Lead forms directly into Customer.io and start messaging your leads so you can convert them to customers or users.
- Create new profiles on Lead Ad submission
- Populate profile attributes from form fields
- Trigger campaigns on Lead Ad submission
Manage the Narrative From Day One
Unified Profile View
Less Tools, More Control
Why manage multiple marketing tools when you can use one that does it all? From leads to lifecycle marketing to transactional emails, Customer.io’s platform supports every user touchpoint.
While Customer.io gives you the tools and flexibility to build complex workflows, you don’t need to know how to write code to use Customer.io. Go ahead and put your engineers on another project because you can import a CSV and start sending campaigns and newsletters immediately after sign up.