Tidio
- Live chat
- Chatbots
- Ticketing
Turn your website visitors into customers
Tidio is a top-rated platform for small and medium businesses to grow sales through outstanding customer service.
The perfect solution for online businesses
World-class support
We help you set up your account, build chatbots, make improvements, and more. We reply in a few minutes.
Free-forever basic plan
Get your free 7-day trial. Upgrade to a paid subscription or continue with our free-forever plan and scale as you grow.
LIVE CHAT
Connect with your customers. Instantly
Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales.
Slash your response time to under 3 minutes
The average customer service email response time is over 10 hours. With a live chat service, you’ll respond to your customers before they decide to buy elsewhere.
Turn 3x more visitors into paying customers
Up to 98% of your visitors leave without buying. Use customer support live chat to engage them in conversations, answer questions, and increase sales.
CHATBOTS
Automate sales with a powerful chatbot builder
Chatbots can generate sales
Explore new ways to capture leads and generate more sales. Discover some of our most popular sales chatbots templates:
Discount for new/returning visitors
Set up personalized messages offering a discount to new and returning visitors.
Product recommendation
Sell more by recommending hot deals and cross-sell offers.
Abandoned cart saver
Stop 60% of your customers from abandoning their carts by offering a discount.
Order placement
Enable your customers to place orders directly in the chat widget on your website.
Upselling
Increase order value by offering free delivery on orders over $X amount.
Lead generation
Automatically collect and qualify leads based on their behavior on your website.
TICKETING SYSTEM
Manage your support emails at scale with Ticketing
Monitor, prioritize, and assign customer requests in the same place. Keep your support team organized, and respond faster than ever, always.
Organize your work
Turn support emails into tickets and easily keep track of your customers’ requests. Manage things at scale, without disturbing the workflow.
All your emails are now in a dedicated tab, separate from chats. You can quickly check their status and assigned operators.
Easily manage requests
Set priorities, add notes, and assign custom tags to easily follow up on a conversation later. Make sure that everyone is on the same page.
You can also check if there are any ongoing chats assigned to the email you’re replying to, or turn a part of the chat into a ticket.
Make teamwork simple
Assign emails to operators to ensure that no two people are working on the same issue. Improve your team’s efficiency without breaking a sweat.
Focus on your operators’ strengths, make sure that everyone has an even amount of work, and boost the sense of responsibility.
