Happy Fox

9.1
Expert ScoreRead review

 

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Optimize Your Workflow with Advanced
Help Desk Management Software

HD Image 1 Best Software Reseller | Best Software Providers in India

Deliver outstanding support and achieve new goals with HappyFox.

Align your goals.
Improve your ROI

Handle all inbound requests in one ticketing system

Convert email, telephone, visit and web demands into tickets and keep them coordinated.

Ease your day with a smart
help desk software

Re-appropriate complicated and excess work processes to a strong shrewd guidelines motor.

Analyse help desk metrics & create
solid actions

A tagging framework that can crunch your help interaction information.

Tailor your support ticket system in all
forms

Make your own custom fields, work processes and customize the help insight.

FEATURES

Omnichannel

Omnichannel Best Software Reseller | Best Software Providers in India
Single Platform for your Omnichannel Requests
Convert email, telephone, visit, virtual entertainment, and web demands into tickets and keep them coordinated.

Email

Voice

Social Media

Live Chat

Self Service

Internal Communication

TICKETING

Experience a Feature-Packed,
Easy to Use Ticketing System
A tagging framework based on prescribed procedures and evaluated as the best Assistance Work area programming by numerous free industry sources.
Ticketing Best Software Reseller | Best Software Providers in India

Ticket
Categories

Arrange your inbound tickets into predefined classes like items, deals, support, and so on, and see your omnichannel demands stream into the right ticket classifications

Private Notes for Collaboration

Settling a client's ticket frequently requires inward conversation with informed authorities. Utilize private notes to caution your group and talk about tickets secretly.

Ticket T
emplates

You can utilize ticket formats to pre-fill ticket properties
including custom fields. By making various layouts, you can work on ticket creation for repeating issues.

Ticket Actions

At the point when your clients' issues are mind boggling, dealing with various tickets around them can bewilder. With HappyFox, you can clone, relate, union, or mixed bags to oversee complex issues and demands.

Canned Responses

Quality of releaNormal inquiries from springing up over and over? With Canned Activities, your representatives can make a predefined set of answer formats that they can convey with a solitary snap. ses

Task Management

Separate complex tickets
into constituent assignments. Make and deal with every one
of the errands engaged with settling a ticket, inside the
tickets page.

Self-Service

Self Service Best Software Reseller | Best Software Providers in India
Promote Self-help with an Online Knowledge Base
A tagging framework based on prescribed procedures and evaluated as the best Assistance Work area programming by numerous free industry sources.

Internal Knowledge Base

External Knowledge Base

Multilingual Knowledge Base

No-code Support Portal builder

Contact Portal

AI-powered Chatbots

Automation

Boost your Help Desk Efficiency with Powerful Automation
Robotize each step of your help group’s ordinary work processes with HappyFox’s strong robotization suite.
automation Best Software Reseller | Best Software Providers in India

Smart Rules

Characterize your own trigger circumstances and computerize regular activities in your Assistance Work area and guarantee so no change or occasion is missed.

Service Level Agreements (SLA)

Further develop efficiency of your help group via mechanizing accelerations and ticket
reassignment in view of your SLA, number of reactions, and so on.

Auto Assignment

Diminish the time spent relegating tickets
and use brilliantly steering calculations
to dole out passes to the right specialist.

Ticket Notifications

Become told about everything occurring on your Assistance Work area with Email, Slack or Microsoft Groups notice layouts, any place you go.

Reporting

Reporting Best Software Reseller | Best Software Providers in India
Measure and Analyze your Customer Support Metrics
Keep up with consistence and emergency gambles quicker by observing the advancement of all your testing exercises in a single spot — from manual exploratory tests to computerized relapse tests and in the middle between.

Inflow Report

Agent Activity Report

Performance Report

Custom Fields Report

Distribution Report

Automation Reports

Customization

Customize your Help Desk to your Unique Needs
Make your own custom fields, smooth out work processes and customize the client experience.
Customization Best Software Reseller | Best Software Providers in India

Custom Roles and Permissions

Let the jobs relegated to your help specialists outweigh everything else in concluding who gains admittance to information and who is permitted to make basic moves.

Multi-Brand Help Desk

Make redid information bases for each brand or item, have a different new ticket structure and client entryway with the goal that your help is customized, novel, and straightforward.

Work Schedules

Does your help collaboration in various movements? In the event that indeed, work timetables can assist you with plainly characterizing the work timings of your help group

Custom Fields

Go past the fundamental structure and gather extra contacts, ticket-explicit data, and so forth involving custom fields to determine support questions in the briefest conceivable time.

Custom Queues

Alter your own work process while settling client questions. Make a customized line to show passes in the favored request, say, from various classifications, situations with, possession.

Administration

Administration Best Software Reseller | Best Software Providers in India
Effortless Help Desk Maintenance and Governance
Guarantee arrangement, support and administration experience for executives is consistent with HappyFox Help Work area.

Audit Logs

Asset Management

Contact Management

Automatic Ticket Deletion/Redaction

Security

Take Complete Control of your
Help Desk Security
Get every one of the benefits of a cloud-based stage. HappyFox offers unmatched, endeavor grade security with cutting edge usefulness.
securiyy Best Software Reseller | Best Software Providers in India

Data Security

HappyFox is focused on giving strong security to every one of its clients and their information put away across the entirety of its items and administrations.

IP Restrictions

HappyFox permits you to whitelist the IP addresses from which specialists can get to their representative entryway

Custom SSL certificates

Encode your correspondence between internet browsers and web servers. All HappyFox accounts accompany an in-assembled SSL customization module.

Single-Sign-On options

Set up a solitary sign-on (SSO) content to confirm specialists and clients on your HappyFox account by allowing them to utilize their current qualifications.

Two Factor Authentication

Essentially decline the gamble of unapproved access and framework breaks by consolidating an extra layer of safety utilizing Two Variable Validation (2FA).

Session-based Security

Naturally log out when a specialist leaves the PC unattended while still signed in.

SOLUTIONS FOR

Education

IT Services

Non-Profit Organisations

Real Estate

Retail

Marketing

Human Resources

Enterprise

Travel

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