Goto
Simple, secure IT support tools
Working remotely? Access, support, and manage any device, from anywhere.
IT management solutions that just work
Simple and scalable
Make due, access, and backing your gadgets or organizations - for groups of 10 to 10,000+.
99.996% uptime
Keep awake and running with proven apparatuses and top of the line client service.
Flexible IT done right
Our items are immediately deployable for IT - and simple to cherish for end clients.
Remote Access
Keep everybody associated and each gadget safeguarded – without settling. Secure your endpoints and distant labor force with proactive break recognition and fix the board.
Remote Desktop
Easily gain control of your user’s devices from any location, without impacting employee workflows or slowing agents down. With GoTo Resolve’s remote desktop access you can:
- Easily, securely transfer and sync files and folders between devices.
- Navigate host computers effortlessly, accessing multiple monitors and synchronizing clipboards.
- Take critical actions like rebooting and reconnecting, and responding to User
- Access Control (UAC) prompts for tasks requiring admin rights.
Coming Soon: Send documents to the printers connected to your remote or local PC. - Coming Soon: Listen to sounds played on the host computer.
Multi-Platform Capabilities
Provide fast, frictionless access from anywhere, no matter the device. GoTo Resolve’s multi-platform support lets you:
- Remotely access Windows, Mac and Android devices and control them as if you were sitting in front of them.
- Access devices on a computer or on the go from a browser, desktop, or iOS and Android apps.
Zero Trust Security
Protect your devices with the industry’s first-of-its-kind, zero trust access control. Resolve’s “trust no one, verify everyone” approach to security includes:
- Requests for additional verification via a unique security key – known only by agents, never by GoTo – before handling sensitive tasks.
- Screen blank on remote devices to protect sensitive actions from unwanted viewers.
- End-to-end data encryption using government-approved 256-bit Advanced Encryption Standard and Transport Layer Security (TLS).
Real-Time Diagnostics
With a single-view dashboard, you can easily keep a pulse on every device – without needing to start a remote session or interrupt end users. GoTo Resolve’s Device Quick View allows IT agents to:
- Pull system diagnostics like CPU, memory, network, processes, and more from any device without starting a remote session.
- Access data from any device and bring that info right into the agent dashboard.
- Request any real-time data that doesn’t auto-populate while the remote access window is open.
GoTo support products are:
Easy to deploy
Highly compatible
Effortlessly reliable
Super secure
Monitoring & Management
Keep everybody associated and each gadget secured – without settling for less. Secure your endpoints and far off labor force with proactive break location and fix the board.
Patch Management
Keep your software up-to-date and protected against threats – with zero interruption to end users. GoTo Resolve’s RMM tool helps SMBs fix vulnerabilities faster by:
- Proactively detecting needed patches across servers and workstations
- Scheduling Windows updates to single devices, or batch updates to multiple devices
- Easily reviewing and deploying critical updates in the background while users work
- Scheduling automatic updates for when users are inactive
- Viewing patch history and isolating activities across timeframes
IT Alerting
- Simplified incident alerting policy management
- Tailored alerts on individual devices or across groups to eliminate excessive notifications and false positives
- Alerting for contacts in and outside an organization
- Quick and easy conversion of triggered alerts to tickets
- Coming soon: IT Alerting capabilities for Mac!
Managed Antivirus
- Simplified management and monitoring of endpoints through a single dashboard
- One-click testing and deployment of updates
Instant visibility into antivirus software installed on devices - Device group-specific scans
- Antivirus software powered by Bitdefender. Install it on your devices from Goto Resolve’s agent console, monitor the status, run scans, and update virus definition without the need of accessing your devices one-by-one.
IT Automation
Work smarter and more efficiently by automating tasks and workflows across thousands of computers, simultaneously. GoTo Resolve’s remote execution is all about automating your way to more proactive IT support via:
- Mass deploying changes across your entire IT team and its infrastructure
- Running tasks in one single automation to save time
- Using pre-written PowerShell scripts to install/uninstall software, push files to multiple computers, run executable files, and update the registry
Remote Support
Confidently and securely manage, triage, and support your endpoint infrastructure from anywhere. With GoTo Resolve’s RMM software, you can:
- View and securely transfer, move, and manage files from deployed hosts without starting a remote session.
- Check on real-time system diagnostics like CPU, memory, network, processes, and more to see if there is an issue.
- Access a fully functional command prompt on deployed hosts to take care of most, if not all, administration tasks.
Complete multiple tasks simultaneously to save time.
Visual Engagement
Whether you’re investigating a web issue together or safely sharing cameras for an equipment fix, arrive at goals quicker when you adopt a visual strategy to help. The most awesome aspect? No irritating downloads required.
See it. Solve it. Simple.
Enhanced service and support
Assist clients with finding an asset on the web or investigate an issue. Diminish this way and that utilizing visuals to direct fixes, the simple way.
Easy onboarding and adoption
From switches to printers, guide far off hardware establishment. Assist customers with better utilizing your items. Versatile camera sharing makes it conceivable.
Better overall experiences
Cut disarray. Eliminate grating. Guide clients. Abbreviate call times. Is there anything visual commitment mightn't?
Lightning-fast resolutions await
Indiscriminately portraying an issue or making sense of an answer can be a battle when you can’t see it firsthand. Add a visual aspect to telephone or visit discussions, and arrive at goals, quick.
With GoTo Settle camera sharing, you’ll get simple admittance to the issues, with no downloads. Utilize their cell phone’s camera to give live, intuitive video support for gear and equipment.
Conversational Ticketing
Coordinate IT tagging into well known work informing apparatuses. From episode creation to issue goal, overseeing support solicitations and IT issues has never been easier.
What can you do with conversational ticketing?
Messaging ticket creation
- Simplify access to support by bringing the ticketing process onto business messaging platforms. Easily convert ad-hoc chat questions into tickets.
- Create a ticket in multiple ways, like directly engaging the app, selecting emojis, using action buttons, invoking a slash commands, and more.
- Easily review, comment and see status update on all tickets from the GoTo Resolve app, within the messaging platforms.
- Requesters shouldn’t have to ask questions twice – in a message and then again when submitting a ticket. With GoTo Resolve, it all gets done at once.
- Streamlined processes make it faster and easier than ever to get the resolutions needed to stay productive.
Ticket management
- Support agents don’t need more tools – they need better ones that do more, so there’s no need to jump between platforms to solve issues.
- Make on-the-spot problem solving possible. Remote support gets easier when resolutions happen during the conversational ticketing process.
- Use the app for a more familiar view of the ticketing process. Choose from traditional help desk consult mode and simplified ticket view.
- Optimize agent productivity. Turn inquiries into resolved tickets so all effort is accounted for.
- Agents get new ticket notifications and can start remote sessions over messaging. From there, they can view, comment, and close tickets.
Agent help desk web app
- Still want to use your traditional ticketing system? Use web-based ticketing, conversational ticketing, or a combination of the two.
- Using our modern interface, agents can see tickets, message employees, and provide support from one platform.
- Our web-based help desk console uses a modern, intuitive ticket queue with flexible ticket assignment and management capabilities.
Reduce hassle. Increase uptime. Get more done.
We’re safe & secure
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We’re priced right
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