Capacity

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  • Where work flows.
  • A new kind of helpdesk.

  • Automated support.

  • The power of the platform.

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Where work flows.

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge.

A new kind of helpdesk.

Ability’s powerful platform assists teams that are overwhelmed by tickets, emails, and repetitive tasks by automating support and business processes,

Grow revenue with lower costs.

Decrease the time and money spent answering repetitive questions with a support automation platform that enables you to escalate from tier-0 to tier-1 support with ease.

Increase employee engagement.

Employees are inundated with emails, phone calls, shoulder taps, and tickets. Empower your team with instant access to centralized knowledge, so your support team can focus on strategic goals and tasks that need higher-level thinking.

Improve customer satisfaction.

Customers have a lot of queries, and they want answers at all hours of the day, every day—including weekends and holidays. Give your customers the experience they deserve with instant access to all of their FAQs.

We’re helping teams do their best work.

With your entire organization connected via one platform, your team will be more productive than ever.

Automated support.

In addition to simplifying how support teams filter, organize, and answer analyses, our helpdesk was designed to deflect tickets from being created in the first place.

Unparalleled AI.

Capacity was built from the ground up on artificial intelligence. Machine learning and state-of-the-art algorithms power Capacity’s natural language processing.

Shared insight.

An intuitive, user-friendly knowledge base designed to help teams leverage an organization’s understanding in the easiest way possible.

Streamlined processes.

It’s now possible to meet teams wherever their workflow takes them. By automating repetitive tasks, teams can focus on what matters most and growth productivity.

The power of the platform.

With Capacity, your team can focus on what matters the most. Support automation is not just a collection of products, but instead a harmonious AI powered platform that empowers you to.

Answer faqs.

Enable Capacity to answer queries and reduce the tickets in your support team’s queue. 

Automate processes.

Handoff your team’s repetitive tasks to Capacity and increase productivity in cross-functional teams. 

Build solutions.

Use insights from Capacity to empower your employees and drive improved results.

 

Our natural language processing is out-of-the-box AI for better support.

State-of-the-art natural language processing means your team and customers can talk to Capacity just as they would another person. No special syntax or code needed.

 

Have a conversation.

Whether you have a simple question or need to complete a multi-step workflow, Capacity’s AI chatbot can handle it.

Welcome a new developer.

The developer platform, that is. Connect any and all of your proprietary applications with Capacity without a sweat.

 

Don't fly solo.

Our human-in-the-loop CoPilot Console ensures that no question is ever left behind.

 

Recover from document fatigue.

From spreadsheets to documents to webpages, Capacity’s patent-pending records mining technology surfaces the knowledge you need, instantly.

 

Put your security first.

We offer robust encryption, GDPR, CCPA, SOC 2 compliance, and complete data privacy for your organization.

 

We've got people talking.

We’re on a mission to help teams do their best work. We’re winning awards and we’re generating some serious buzz. Check out the latest news below.

Capacity, the AI-powered support automation platform, announces an additional $27 million in Series C financing, closing out the round at more than $38 million. These funds will be allocated to support new team members, enhance product capabilities…

Artificial intelligence (AI) is poised for takeoff as companies increasingly find ways to tap its benefits – but figuring out how to implement it can be challenging. Consider these common roadblocks…

Regardless of profession or field, AI has proven benefits for all. These benefits include saving time and resources, increasing productivity, and automating smaller tasks so teams can focus on higher-level thinking. Here are four practical applications of AI…

Capacity, an AI-powered support automation platform, announces its expansion into the support automation space with a unified AI platform that empowers teams to do their best work under one tech stack…

Close more loans, faster, at a lower cost.

A home loan support computerization stage, controlled by AI, that upholds your borrowers, dealers, and care staff.

Key features.

Artificial intelligence Driven discussions to catch and course new leads

Every minute of every day computerized help for borrowers, merchants and care staff

Moment admittance to Fannie, Freddie, USDA, FHA and VA rules

Artificial intelligence Driven discussions to catch and course new leads

Every minute of every day computerized help for borrowers, merchants and care staff

Moment admittance to Fannie, Freddie, USDA, FHA and VA rules

Origination

  • Computerized onboarding support asset for recently employed deals and tasks work force
  • day in and day out mechanized help for borrowers, deals and tasks
  • Prepopulated information packs for Fannie, Freddie, USDA, FHA and VA rules
  • Man-made intelligence Driven discussions to catch and course new leads and work with the advance application process
  • Natural work process mechanization for credit satisfaction administrations
  • Simulated intelligence Driven arrangements that work in lined up with Loan Origination Systems

Quality Assurance

  • Computer based intelligence Driven availability of outsider administrations and innovation arrangements
  • Interior worker support robotization
  • Self-administration admittance to GSE and Investor rules
  • Availability to administrative and consistence information bases
  • Client Customer Service computerization
  • Natural work process robotization for quality affirmation processes

Capital Markets

  • Computer based intelligence Driven availability of outsider administrations and innovation arrangements
  • Interior worker support robotization
  • Self-administration admittance to GSE and Investor rules
  • Availability to administrative and consistence information bases
  • Client Customer Service computerization
  • Natural work process robotization for quality affirmation processes

Servicing

  • Computer based intelligence Driven availability of outsider administrations and innovation arrangements
  • Interior worker support robotization
  • Self-administration admittance to GSE and Investor rules
  • Availability to administrative and consistence information bases
  • Client Customer Service computerization
  • Natural work process robotization for quality affirmation processes

Your UI is only as good as your UX.

Capacity’s fully-extensible knowledge sharing platform will deliver the support your users need and the experience they’ve come to expect.

More knowledge, more superusers.

Connect to your product’s knowledge, wherever it’s stored, and empower your users with instant, dynamic answers to their FAQs.

No matter where it lives—on a webpage, in a document, or buried inside a spreadsheet—you can rest assured that the knowledge they’re getting is always up-to-date.

Support that never sleeps.

Your software doesn’t take holidays or weekends off, and your users will need help when they need it—at all hours of the day, every day. Give them the support they expect, and give yourself and your support staff a break.

Focus on your software. We'll take care of the rest.

You’ve got enough on your plate without having to worry about onboarding new users, supporting current users, and converting future users. That’s where Capacity comes in.

Eliminate software confusion.

Limit is there for amateurs and specialists the same, generally prepared to surface the response they need to return to partaking in your product.

Increase customer satisfaction.

Enable your clients with information. The more enabled they are, the more faithful they’ll be.

Reduce support tickets.

Your staff buckles already down for what it’s worth. Pass on the regular FAQs to Capacity, so they can return to improving.

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