Amazingly simple contact center automation
Automate your customer service and increase the self-service phase with smart digital assistants that speak human language and do no longer take months to train and install!
Our mission is to position the strength of conversational ai into the hands of customer support leaders everywhere in the international. We try this in order that customer service teams should harness the strength of system getting to know to solve their day-to-day tasks and enhance their exercises.
Customer Service Automation
Smart AI chatbots
Automate repetitive customer support conversations with smart visual chatbot builder, and improve the productivity of your human teams..
Live chat CRM
Handle all of your channels (internet site, facebook, sms and telegram) in a unmarried stay chat app and song the entire history of your customer conversation.
Discover the right words for each customer, develop sales and growth csat with conversational ai. Analyze conversations to expect conversions and reach out pro-actively.
Automate self-service conversations easily
Once dealt with by means of a stay chat agent a couple of instances, any communique can be automatic without problems and executed by means of a skill in the digital assistant any further. Consumer’s sentiment is constantly tracked to save you mistakes and contact live chat agents if something goes wrong.
Use 50+ communique building blocks to attach your enterprise frameworks, google sheets and calendars, woocommerce or shopify shops and more than one different integrations, with zero coding capabilities required.
Conversational AI for customer service
Increasing the self-service channel performs essential position in developing the performance of your patron care, and conversational ai automation can make this channel easier to apply and extra treasured for every client.
Construct immediately rapport with your consumers and potentialities and serve them the maximum desired data in an interactive, personalised and entertaining manner.
Take the stress off of your human teams by automating mundane conversations and boom the performance of human retailers.
Self-provider must now not be limited to internet site faq phase. Offer seamless self-provider enjoy throughout all conversation channels.
Get data insights
Experience the heart beat of your carrier level with customer sentiment monitoring, purpose analytics and conversion rate optimization.
Conversational AI for e-commerce
Talk to visitors
Construct seasoned-active conversations that are tailor-made to client’s personal choices and surfing records.
Lessen cart abandonment and churn rate with automatic messages added to customers.
Help them choose
Use natural language product seek and contrast to assist your clients make their choice.
38% of customers are more likely to shop for if the organisation has stay chat aid
Conversational AI for call centers
Construct cost-effective name middle automation solutions with a super blend of human touch and superior ai. Path incoming chats between stay sellers and chatbot skills and proportion the experience of the most skilled players throughout the entire crew.
Automate the routine
Put off mundane responsibilities by using routing them to chatbot talents and engaging human marketers only when vital.
Share the knowledge
Save time spent by sellers to look for solutions and provide instant pointers for common situations.
Find the right words
Analyze communication archives to find the phrases that worked excellent across customers.
Take the load off of your human teams with the automation that adjusts on the fly.
Improve your call center efficiency with the AI
Build smarter conversations that engage clients and do not placed too much in your team’s plate. The generation is mature sufficient to be used in the majority of carrier and assist use instances, so it’s time to begin implementing it to your day by day routines.
Why customer's intent matters?
Activechat makes it clean to locate the intent in the back of the client’s message, and trigger a selected movement primarily based in this motive. Select any alternative that suits the request pleasant:
· simple reaction – to offer an immediately answer that does not require any similarly motion
· trigger talent – launch a complicated series of moves which can consist of additional questions to purchaser, accessing your crm or database, processing information, and so on. Fits satisfactory for tasks like appointment setting, lead era, checking order statuses, getting access to balance, and so on.
· begin live chat – select this feature to deal with the communication to a human agent for complex requests that are tough to automate.
Automate anything. Visually.
Our modern day visible conversation builder is the maximum flexible amongst different chatbot platforms, and does now not require any technical heritage to use – it’s as clean as a sport of blocks!
Combine the energy of herbal language knowledge with the reliability of streamlined flows to offer the satisfactory possible self-provider experience in your clients.
use 50+ communication building blocks to attach your enterprise frameworks, google sheets and calendars, woocommerce or shopify shops and a couple of other integrations, with zero coding skills required.
Adapt on the fly
The most hard component in communication automation is guessing what your customers may want to say.
with activechat, guessing is a factor of the beyond. See the instantaneous photo of messages despatched by means of your customers in your stay chats and bot conversations, grouped into topics routinely. Add these terms to any of your automatic abilties to improve the pleasant of purpose detection.
digital assistants want tools to study and get higher at what they do, and we assist you try this on a every day basis with the insights function.