Hello business impact. Goodbye software bloat.

Incredibly powerful, yet fast, simple, and affordable customer service, IT, and CRM software.

FRESHWORKS PRODUCTS

All SaaS, no bloat.

Freshservice

Modernize IT services and operations with intuitive and fully integrated IT.

Freshchat

Have more meaningful conversations with every customer on every channel.

Freshdesk

Scale faster with an integrated, intelligent customer support platform.

Freshsales

Sell smarter and faster while automation handles time-consuming tasks.

Freshmarketer

Attract, retain and nurture your customers through their preferred interaction channels.
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Customer service

A powerful service and support solution built for today’s needs and ready for tomorrow’s expansion.

Fast resolutions. Conversations, tickets, or both.

Give Your Customers Freedom of Choice

Messaging, bots, social, email, voice, oh my! Whether it’s self-service or agent support, your customers can easily get the answers they need.

Equip Your Agents To Win Customers For Life

Enter the full-featured Agent Workspace – her 360° profile for each customer, all conversations in one place, AI-powered agent support tools, and more.

Customize Your Own Solutions

Very simple. Get up and running quickly with solutions that are easy to implement and configure. And you can easily connect the tools you use today to Marketplace apps.

IT Service

Modernize IT, unify business teams, and accelerate time to value.

Automate easily

No-code workflows and powerful automation increase efficiency, eliminate repetitive tasks, and increase productivity.

Integrate seamlessly

Integrated service and operations management on a single platform eliminates silos, maximizes service availability, accelerates resolution time, and reduces costs.

Deploy instantly

Customize quickly and easily with our no-code platform. All include expert onboarding, migration services, and 24/7 support.

Faster, easier ITSM

Freshworks for IT makes life easier for your agents with out-of-the-box AI and automation capabilities. Connectors and APIs integrate seamlessly so you can address employee pain points and keep everyone on track.

Always-on ITOM

Freshworks for IT keeps you up and running with intelligent alert management, on-call management, and service health monitoring. All of this translates into less noise, less downtime, and better service availability.

Smarter, more intuitive ITAM

Freshworks for IT covers all aspects of asset management. Quickly and easily create CMDBs for all your hardware, software, and SaaS. Optimize license usage, track asset lifecycles and warranties, and respond and notify on autopilot.

Streamlined business processes

Freshworks for IT streamlines, automates, and simplifies business processes, eliminating the need for multiple tools while ensuring a consistent service experience across your organization.

CRM

An all-in-one CRM that delights your team and your customers.

Delight more customers

Freshdesk and Freshchat help you provide hassle-free and professional customer service on every channel your customers use.

Convert more leads

Freshmarketer makes it easy to personalize your multi-channel marketing campaigns and turn interest into action.

Close more deals

Freshsales hits your goals faster with AI-powered insights that help you increase sales.

Make every revenue target, sooner

Freshchat brings all your customer conversations together in a unified inbox for self-service across websites, apps and all channels (email, WhatsApp, SMS, etc.) through easy-to-build no-code chatbots. helps to provide

Make every engagement meaningful

Freshmarketer is a conversational, multi-channel CRM that easily gets a customer’s 360-degree view of her and builds personalized and contextual experiences to turn ‘that’s interesting’ into ‘that’s me’. ” effectively and predictably. and again and again.

Make every agent a customer champion

Freshdesk simplifies all customer service, helping you resolve customer queries faster and deliver highly personalized service. Intelligent automation and workflows eliminate low-value tasks.

Make every conversation intelligent

Freshchat brings all your customer conversations together in one unified inbox through websites, apps and easy-to-build no-code chatbots across all channels (email, WhatsApp, SMS, etc.) Support self-service. ). .

Freshworks

Hello business impact. Goodbye software bloat.

FRESHWORKS PRODUCTS

All SaaS, no bloat.

Freshservice

Freshchat

Freshdesk

Freshsales

Freshmarketer

Customer service

Fast resolutions. Conversations, tickets, or both.

Give Your Customers Freedom of Choice

Equip Your Agents To Win Customers For Life

Customize Your Own Solutions

IT Service

Automate easily

Integrate seamlessly

Deploy instantly

Faster, easier ITSM

Always-on ITOM

Smarter, more intuitive ITAM

Streamlined business processes

CRM

Delight more customers

Convert more leads

Close more deals

Make every revenue target, sooner

Make every engagement meaningful

Make every agent a customer champion

Make every conversation intelligent

SOLUTION

Customer Service

IT Service Management

Marketing Automation

Conversational Engagement

Enterprise Service Management

Sales Automation

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Frequently Asked Questions

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