Happy Fox
Optimize Your Workflow with Advanced
Help Desk Management Software
Deliver outstanding support and achieve new goals with HappyFox.
Align your goals.
Improve your ROI
Handle all inbound requests in one ticketing system
Convert email, telephone, visit and web demands into tickets and keep them coordinated.
Ease your day with a smart
help desk software
Re-appropriate complicated and excess work processes to a strong shrewd guidelines motor.
Analyse help desk metrics & create
solid actions
A tagging framework that can crunch your help interaction information.
Tailor your support ticket system in all
forms
Make your own custom fields, work processes and customize the help insight.
FEATURES
Omnichannel
Single Platform for your Omnichannel Requests
Voice
Social Media
Live Chat
Self Service
Internal Communication
TICKETING
Experience a
Feature-Packed,
Easy to Use
Ticketing System
Ticket
Categories
Arrange your inbound tickets into predefined classes like items, deals, support, and so on, and see your omnichannel demands stream into the right ticket classifications
Private Notes for Collaboration
Settling a client's ticket frequently requires inward conversation with informed authorities. Utilize private notes to caution your group and talk about tickets secretly.
Ticket T
emplates
You can utilize ticket formats to pre-fill ticket properties
including custom fields. By making various layouts, you can work on ticket creation for repeating issues.
Ticket Actions
At the point when your clients' issues are mind boggling, dealing with various tickets around them can bewilder. With HappyFox, you can clone, relate, union, or mixed bags to oversee complex issues and demands.
Canned Responses
Quality of releaNormal inquiries from springing up over and over? With Canned Activities, your representatives can make a predefined set of answer formats that they can convey with a solitary snap. ses
Task Management
Separate complex tickets
into constituent assignments. Make and deal with every one
of the errands engaged with settling a ticket, inside the
tickets page.
Self-Service
Promote Self-help with an Online Knowledge Base
Internal Knowledge Base
External Knowledge Base
Multilingual Knowledge Base
No-code Support Portal builder
Contact Portal
AI-powered Chatbots
Automation
Boost your Help Desk Efficiency with Powerful Automation
Smart Rules
Characterize your own trigger circumstances and computerize regular activities in your Assistance Work area and guarantee so no change or occasion is missed.
Service Level Agreements (SLA)
Further develop efficiency of your help group via mechanizing accelerations and ticket
reassignment in view of your SLA, number of reactions, and so on.
Auto Assignment
Diminish the time spent relegating tickets
and use brilliantly steering calculations
to dole out passes to the right specialist.
Ticket Notifications
Become told about everything occurring on your Assistance Work area with Email, Slack or Microsoft Groups notice layouts, any place you go.
Reporting
Measure and Analyze your Customer Support Metrics
Inflow Report
Agent Activity Report
Performance Report
Custom Fields Report
Distribution Report
Automation Reports
Customization
Customize your Help Desk to your Unique Needs
Custom Roles and Permissions
Let the jobs relegated to your help specialists outweigh everything else in concluding who gains admittance to information and who is permitted to make basic moves.
Multi-Brand Help Desk
Make redid information bases for each brand or item, have a different new ticket structure and client entryway with the goal that your help is customized, novel, and straightforward.
Work Schedules
Does your help collaboration in various movements? In the event that indeed, work timetables can assist you with plainly characterizing the work timings of your help group
Custom Fields
Go past the fundamental structure and gather extra contacts, ticket-explicit data, and so forth involving custom fields to determine support questions in the briefest conceivable time.
Custom Queues
Alter your own work process while settling client questions. Make a customized line to show passes in the favored request, say, from various classifications, situations with, possession.
Administration
Effortless Help Desk Maintenance and Governance
Audit Logs
Asset Management
Contact Management
Automatic Ticket Deletion/Redaction
Security
Take Complete Control of your
Help Desk Security
Data Security
HappyFox is focused on giving strong security to every one of its clients and their information put away across the entirety of its items and administrations.
IP Restrictions
HappyFox permits you to whitelist the IP addresses from which specialists can get to their representative entryway
Custom SSL certificates
Encode your correspondence between internet browsers and web servers. All HappyFox accounts accompany an in-assembled SSL customization module.
Single-Sign-On options
Set up a solitary sign-on (SSO) content to confirm specialists and clients on your HappyFox account by allowing them to utilize their current qualifications.
Two Factor Authentication
Essentially decline the gamble of unapproved access and framework breaks by consolidating an extra layer of safety utilizing Two Variable Validation (2FA).
Session-based Security
Naturally log out when a specialist leaves the PC unattended while still signed in.
