Medallia

  • Marketing Automation
  • Email Marketing
  • SMS
  • Reports

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Growth Happens With Experience

Turn signals into actions that drive growth.

MEDALLIA FOR RETAIL

Get true visibility — from your pipeline to deals and customer interactions — in a single view so you can proactively address risks before deals go dark.

Clarity​

Long-term loyalty requires a deep understanding of what makes customers tick. Why they behave the way they do, why they are happy, and sometimes why they need extra attention. By connecting sentiment with transactional data, marketing, operations, and store teams can develop lasting relationships.

OMNI-CHANNEL

Provide your teams with predictive, experience-based insights so they can delight customers throughout their omni-channel journey. Increase purchase frequency and drive employee engagement by enabling action across the organization to transform web, app, store, and multi-channel fulfillment experiences.

IN-STORE

Guests expect the right level of service when they shop. With feedback and insights about in-store experiences readily available, front-line managers, field leaders, and insights teams can quickly take actions to improve service, atmosphere, associate behavior, and operating efficiency.

Expectations have changed. Meet them in live time.

Measure the success of your most strategic initiatives. Learn how buyers react to new initiatives and which competitors they mention.

Capture Every Signal

Get one trusted view of the voice of your customers, wherever they connect with you. Integrated data from web, social, videos, messaging, and more.

Analyze & Predict

Make sense of experience data with our tailor made machine learning models. Let AI do the work to prioritize the biggest opportunities and understand preferences and intent.

Act in-the-moment

Influence experiences as they happen, rescue a churn risk, or deliver stand out experiences with instant data and personalized tools at your fingertips.

01.

More signals. One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech analytics, ticketing systems, digital behavior, and more — all in one place.

02.

AI sees what you’d otherwise miss.

Medallia’s AI and machine-learning engine is tailor made for experience data. Easily analyze structured and unstructured insights to uncover what people care about, prioritize actions and predict their behavior.

03.

Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your organization in real time. 

04.

Integrations that tap into the tools your teams use everyday.

Unlock flexibility with out of the box integrations for common systems and powerful, robust APIs and ETLs to harness all your data, work how you want, take action, and transform experiences. 

Industry We Serve

Automotive

Energy & Utilities

Financial Services

Government

Healthcare

Higher Education

Restaurants & Food Service

Telecommunications & Media

Higher Education

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