gorgias

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he best merchants grow through exceptional customer service

Gorgias is the ecommerce helpdesk that turns your customer
service into a profit center.

Answer customer questions in minutes, not days

Centralize all your support tickets in one place

Have all your customer’s data displayed when you’re talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.

Get the full customer picture

Have all your customer data displayed when you’re talking to them. Edit orders, subscriptions or refund payments from your helpdesk.

Automate repetitive tasks to spend more time where it counts

From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will spend less time looking busy, and more time talking to customers.

Turn your customer support into a profit center

Increase conversion rates by turning visitors into shoppers

Give your visitors a personalized shopping experience—no matter where in the world they are.

Engage with customers before they hit your website

Respond to customers asking about your products on your ads and posts, increasing your sales and ad effectiveness by the equivalent of a 5% increase in ad-spend.

Unlock sales from support via live chat, text, and social media

Your customers won’t always be on your website. Track all sales generated by support agents over text messages, social media answers, and live chat conversations on your website.

The Helpdesk Built for Shopify Merchants

Instantly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips.

Use Shopify data to provide amazing customer experiences

Stop asking for information you already have

View your customer’s order history as you close out their ticket to ensure speed and accuracy. No more switching between tabs or cutting and pasting.

Actual personalization at scale

We make it easy to insert customer data provided by Shopify. From first name to shipping address, directly into each customer interaction. It’s an automatic and accurate way to get a more personal customer experience.

Update Shopify orders directly from your helpdesk

Update a shipping address or even issue a partial refund from directly within Gorgias. You can even create and send a draft order without opening a new tab or window.

Automate your most common tasks

From looking up the most recent orders to sending out an update to some of your most common questions, we make it easy to automate up to 20% of your customer support tasks.

Detect the intent of what your customers are asking

Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they’re about.

Enhance support for your Shopify store and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like “Where is my order?” By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Shopify Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

The Helpdesk Built for Magento Stores

Securely connect with Magento to have your customers’ order history at your agents’ fingertips.

Provide an amazing customer experience backed by data from Magento

Provide an amazing customer experience backed by data from Magento

Use data directly from Magento to quickly respond to your customers and deliver world class customer experiences.

Actual personalization at scale

We make it easy to insert data provided by Magento, from first name to shipping address, directly into each customer interaction. It’s an automatic and accurate way to get a more personal customer experience.

Detect the intent of what your customers are asking

Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they’re about.

Enhance support for your Magento store and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like “Where is my order?” By combining rules and macros, you can automate up to 20% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

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