Gorgias
Gorgias software | Customer service Software
- The best merchants grow through exceptional
- Centralize all your support tickets in one place
- Turn your customer support into a profit center
- Increase conversion rates by turning visitors into shoppers
The best merchants grow through exceptional customer service
Gorgias is the ecommerce helpdesk that tries your customer
service into a revenue center.
Answer customer questions in minutes, not days
Gorgias is the ecommerce helpdesk that tries your customer
service into a revenue center.
Centralize all your support tickets in one place
Have all your customer’s data showed when you’re talking to them. Edit instructions, adjust subscriptions, and reimbursement payments without leaving your helpdesk.
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Get the full customer picture
Have all your customer records presented when you’re talking to them. Edit orders, subscriptions or reimbursement payments from your helpdesk
Automate repetitive tasks to spend more time where it counts
From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will occupy less time looking busy, and more time talking to customers.
Turn your customer support into a profit center
Gorgias is the ecommerce helpdesk that tries your customer
service into a revenue center.
Increase conversion rates by turning visitors into shoppers
Give your visitors a modified shopping knowledge—no matter where in the world they are.
Engage with customers before they hit your website
Reply to customers asking about your products on your ads and posts, growing your sales and ad efficiency by the comparable of a 5% increase in ad-spend.
Unlock sales from support via live chat, text, and social media
Your customers won’t always be on your website. Track all sales created by support agents over text messages, social media responses, and live chat discussions on your website.
The Helpdesk Built for Shopify Merchants
Suddenly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips
Use Shopify data to provide amazing customer experiences
Stop asking for information you already have
View your customer’s order history as you close out their ticket to confirm speed and precision. No more switching between tabs or cutting and pasting.
Actual personalization at scale
Reply to customers asking about your products on your ads and posts, growing your sales and ad efficiency by the comparable of a 5% increase in ad-spend.
Update Shopify orders directly from your helpdesk
Inform a shipping address or even issue a incomplete refund from directly within Gorgias. You can even generate and send a draft order without opening a new tab or window.
Automate your most common tasks
From looking up the most current orders to sending out an update to some of your most common queries, we make it easy to automate up to 20% of your customer support tasks.
Detect the intent of what your customers are asking
Gorgias uses advanced machine learning to perceive the targets and views of each message. By learning about tracking updates, return rules, and urgency, we help you set significances and categorize tickets based on what they’re about.
Use Shopify data to provide amazing customer experiences
Live chat
Talk to your guests in real time through live chat to growth your website conversion rate. You can even trigger live chat campaigns based on the URL to involve in discussion automatically
Ticketing system
Centralize all your customer statement in one place. Connect your social media accounts, support email addresses, phone numbers and response to all tickets without leaving your helpdesk.
Support and revenue statistics
Track support agent metrics like ticket volume, reply time, and determination time. Fine-tune your income policies with stats on pre-sale tickets, changed tickets, and total sales.
Multi-store connection
Attach all your Shopify Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by unifying all your tickets from all your stores in one place.
The Helpdesk Built for Magento Stores
Strongly connect with Magento to have your customers’ order history at your agents’ fingertips
Provide an amazing customer experience backed by data from Magento
customer experience backed by data from Magento
Use data directly from Magento to speedily answer your customers and deliver world-class customer knowledge.
Actual personalization at scale
We make it easy to insert data provided by Magento, from first name to shipping address, directly into each customer communication. It’s an automatic and correct way to get a more personal customer knowledge.
Automate answers to common questions
Generate detailed rules to automate replies to repetitive queries, like “Where is my order?”. Automate up to 40% of support messages to save your support agents appreciated time.
Detect the intent of what your customers are asking
Gorgias uses advanced machine learning to detect the targets and views of each message. By learning about tracking updates, return policies, and urgency, we help you set significances and categorize tickets based on what they’re about.
The easiest way to add voice support to your store
Give shoppers the choice to call your customer service team while permitting your agents to work from a single platform.
Faster resolutions for your customers and convenience for your agents
No more guessing who you’re talking to
When customers call your store, we’ll automatically show their ecommerce history, past discussions and related records from the apps you’ve unified. This means your agents can focus on actually resolving the matter, instead of chasing down approval details.
Resolve calls faster (and make your customers happier)
Merchants proposing voice support have a normal determination time that’s 34% faster than brands not using phones. And if calling the customer back isn’t the best answer, you can always move the conversation to SMS or email. Whatever works best for your team!
Manage every conversation in one place
We get it: Some customers like to message your store on Facebook, send an email, and then leave a voicemail…all within 5 minutes. When your agents are presented to call them back, they’ll have all communications in one place; no need to open various tabs or tools to find context.
