Gorgias

9.1
Expert ScoreRead review
  • The best merchants grow through exceptional
  • Centralize all your support tickets in one place
  • Turn your customer support into a profit center
  • Increase conversion rates by turning visitors into shoppers

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The best merchants grow through exceptional customer service

Gorgias is the ecommerce helpdesk that tries your customer
service into a revenue center.

Answer customer questions in minutes, not days

Gorgias is the ecommerce helpdesk that tries your customer
service into a revenue center.

Centralize all your support tickets in one place

Have all your customer’s data showed when you’re talking to them. Edit instructions, adjust subscriptions, and reimbursement payments without leaving your helpdesk.

Get the full customer picture

Have all your customer records presented when you’re talking to them. Edit orders, subscriptions or reimbursement payments from your helpdesk

Automate repetitive tasks to spend more time where it counts

From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will occupy less time looking busy, and more time talking to customers.

Turn your customer support into a profit center

Gorgias is the ecommerce helpdesk that tries your customer
service into a revenue center.

Increase conversion rates by turning visitors into shoppers

Give your visitors a modified shopping knowledge—no matter where in the world they are.

Engage with customers before they hit your website

Reply to customers asking about your products on your ads and posts, growing your sales and ad efficiency by the comparable of a 5% increase in ad-spend.

Unlock sales from support via live chat, text, and social media

Your customers won’t always be on your website. Track all sales created by support agents over text messages, social media responses, and live chat discussions on your website.

The Helpdesk Built for Shopify Merchants

Suddenly connect to Shopify in under a minute to have customer and order history at your agents’ fingertips

Use Shopify data to provide amazing customer experiences

Stop asking for information you already have

View your customer’s order history as you close out their ticket to confirm speed and precision. No more switching between tabs or cutting and pasting.

Actual personalization at scale

Reply to customers asking about your products on your ads and posts, growing your sales and ad efficiency by the comparable of a 5% increase in ad-spend.

Update Shopify orders directly from your helpdesk

Inform a shipping address or even issue a incomplete refund from directly within Gorgias. You can even generate and send a draft order without opening a new tab or window.

Automate your most common tasks

From looking up the most current orders to sending out an update to some of your most common queries, we make it easy to automate up to 20% of your customer support tasks.

Detect the intent of what your customers are asking

Gorgias uses advanced machine learning to perceive the targets and views of each message. By learning about tracking updates, return rules, and urgency, we help you set significances and categorize tickets based on what they’re about.

Use Shopify data to provide amazing customer experiences

Live chat

Talk to your guests in real time through live chat to growth your website conversion rate. You can even trigger live chat campaigns based on the URL to involve in discussion automatically

Ticketing system

Centralize all your customer statement in one place. Connect your social media accounts,  support email addresses, phone numbers and response to all tickets without leaving your helpdesk.

Support and revenue statistics

Track support agent metrics like ticket volume, reply time, and determination time. Fine-tune your income policies with stats on pre-sale tickets, changed tickets, and total sales.

Multi-store connection

Attach all your Shopify Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by unifying all your tickets from all your stores in one place.

“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.”
“Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.”
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

The Helpdesk Built for Magento Stores

Strongly connect with Magento to have your customers’ order history at your agents’ fingertips

Provide an amazing customer experience backed by data from Magento

customer experience backed by data from Magento

Use data directly from Magento to speedily answer  your customers and deliver world-class customer knowledge.

Actual personalization at scale

We make it easy to insert data provided by Magento, from first name to shipping address, directly into each customer communication. It’s an automatic and correct way to get a more personal customer knowledge.

Automate answers to common questions

Generate detailed rules to automate replies to repetitive queries, like “Where is my order?”. Automate up to 40% of support messages to save your support agents appreciated time.

Detect the intent of what your customers are asking

Gorgias uses advanced machine learning to detect the targets and views of each message. By learning about tracking updates, return policies, and urgency, we help you set significances and categorize tickets based on what they’re about.

The easiest way to add voice support to your store

Give shoppers the choice to call your customer service team while permitting your agents to work from a single platform.

Faster resolutions for your customers and convenience for your agents

No more guessing who you’re talking to

When customers call your store, we’ll automatically show their ecommerce history, past discussions and related records from the apps you’ve unified. This means your agents can focus on actually resolving the matter, instead of chasing down approval details.

Manage every conversation in one place

We get it: Some customers like to message your store on Facebook, send an email, and then leave a voicemail…all within 5 minutes. When your agents are presented to call them back, they’ll have all communications in one place; no need to open various tabs or tools to find context.

Resolve calls faster (and make your customers happier)

Merchants proposing voice support have a normal determination time that’s 34% faster than brands not using phones. And if calling the customer back isn’t the best answer, you can always move the conversation to SMS or email. Whatever works best for your team!

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