Freshdesk
- Make every agent a customer champion
- Delight customers effortlessly
- Skyrocket the speed of service
- Customer & agent delight made easy
Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.
Reimagine extra meaningful conversations and flip service sellers into client champions. Launch consumer and employee delight in beneath three months!
Delight your customers with effortless customer service
Have interaction in extra significant conversations every day, across each channel, with every patron.
Delight customers effortlessly
Simplify each enjoy and put customers returned in control by supplying the guide they expect, in their channel of choice.
Make every agent a customer champion
Deliver dealers extra context and automation to proactively apprehend consumer wishes and provide the next-satisfactory-motion.
Skyrocket the speed of service
Gain velocity in delivering extremely good customer support. Our customers realise provider productivity gains in below 3 months, and innovate quicker with the neo platform.
Customer & agent delight made easy
Provide the first-class, most intuitive assist throughout all channels. Proactively apprehend patron wishes to serve excellence, the primary time. Store time and reduce repetitive duties. Help marketers rapidly solve client inquiries with team of workers automation and knowledge from one, unified platform.
Connect on channels that customers love
Galvanize clients with availability in their channel of choice, and seamless transitions at any factor in their journey. Integrate a blend of conversational studies which include stay-chat, web, cell and call middle guide. Assist clients find solutions rapid. Launch ai-powered chatbots to effortlessly guide customers in fixing their questions.
Accelerate customer experience innovation with Freshworks NEO
Respond quicker to market modifications and empower groups to recognise customers better with the mixed power of freshdesk and the freshworks neo platform. Meet your increasing customer service wishes by using integrating flexibly with wealthy apis and pre-delivered integrations throughout 1,000+ marketplace apps.
Answer support calls effortlessly
Have more powerful telephone conversations and join clients to the right professional, from the start. Set off dealers with a 360-degree consumer view and guided resolutions to enhance call productiveness. Take benefit of effective routing engines that dra
Deliver field service that remote agents trust
Now more than ever, discipline groups need to serve clients effectively and effectively while running remotely. Offer discipline provider that far flung agents can believe to without difficulty resolve issues while on the road. Direction service teams correctly based on availability, proximity and skillset. Provide clients real-time updates thru conversational bots and simplified appointment scheduling.
Turn customer support into customer delight
Resolve inquiries quicker and customize conversations with intuitive & collaborative support.
Uncomplicate customer support with a consumer-grade solution that’s fast to launch and scale.
The whole lot you need to empower your groups with greater meaningful conversations and deliver effortless customer service.
Faster service delight
Make it easy for sellers to paintings collaboratively and offer rapid responses to customers. Prioritize, categorize, and assign tickets to the proper agents and supply consumer satisfaction.
Intelligent automations
Automate agent workflows and clear up habitual questions with bots and ai. Say good-bye to mundane methods by way of studying from past tickets to proactively propose new resolutions.
Intuitively collaborative
Gas teamwork and collaboration to remedy problems faster. Unexpectedly interact teammates for discussions right inner tickets that hold visibility and supply constant customer care.
Accelerate customer experience innovation - with Neo.
Speedy innovate to meet your increasing customer service needs with neo – the open and flexible corporation platform offering wealthy apis for custom integration, automatic workflows, clever analytics, and surroundings companion solutions.
Make chat easy for today's digital customers
Delight your customers with assist on channels they love and guide them to discover answers fast with freshdesk messaging (formerly freshchat)
Discover why Freshdesk is unique
Delight customers everywhere
Simplify multi-channel ticketing, provide intuitive customer portals, deliver quicker resolutions with contextual insights and make aid delightful for marketers, customers, and admins.
Bring teams together in the future of hybrid work
Empower teams with time-saving automations that include in-context collaborations, superior agent routing, and a wealthy expertise base to provide clients with incredibly customized guide in a disbursed commercial enterprise environment.
Unite your teams around the customer
Paintings smarter and increase productiveness with powerful collaboration equipment. Engage the right experts to solve complicated inquiries and collect quality practices.
Have more meaningful conversations
Superpower marketers with unified consumer profiles, prescriptive next first-rate movements, and workflow automation to lessen repetitive duties and accelerate provider shipping.
Your customers have changed. So should your customer service.
Brand new customers choose a quick and easy customer service revel in. Freshdesk messaging helps you deliver on those expectancies via conversational messaging and ai-powered bots.
One inbox for all messages
See all messages from clients in one place, anyplace it comes from – in-app chat, internet site chat, whatsapp, fb messenger, imessage and more. Help customers across messaging apps and devices
Self-service. Everywhere
Construct as soon as and installation chatbots on all messaging apps and devices. Solution questions, guide customers to resolution, and gracefully enhance to an agent – all performed automatically
Do more with less
Move beyond traditional live-chat to modern business messaging
Have asynchronous conversations together with your customers across messaging apps and gadgets
Provide instant solutions
Offer immediately solutions. Installation ai-powered chatbots using our low-code, easy-to-use bot builder to help clients resolve their questions fast – from data to transactional, regardless of the channel they’re on.
Simplify how customers connect with you
Help customers wherein they are – on present day conversational studies like whatsapp, apple business chat, fb, line, to your internet site, and inner your cellular app. Simplify agent responses with a single inbox.
Be proactive and earn customer trust.
Accelerate customer experience innovation - with Neo.
Fast innovate to satisfy your expanding customer service desires with neo – the open and flexible agency platform providing rich apis for custom integration, automatic workflows, clever analytics, and atmosphere accomplice solutions.
Elevate care with fast and easy conversations
Make it clean on your retailers to offer super voice provider with an intuitive, all-in-one contact center solution.
No missed calls, lower wait times, and always available support
Freshdesk contact center (previously freshcaller) is a minimum-fuss, most-pleasure voice platform that’s proper-sized to your enterprise.
Intuitive and scalable
From installation, to every day operations, and scaling up, obtain the whole lot in some intuitive clicks.
Conversations made easy
Pride your customers with rapid solutions by the usage of advanced voice ai skills.
Effortless performance
Two-way conversations sit at the heart of any relationship
Have customized voice interactions via brilliant and at ease calls.
Set up your contact center in just a few hours
Create a worldwide contact center to your business that’s low priced and scalable. Take care of any name state of affairs with advanced inbound routing. Bring your very own service (byoc) or buy numbers from ninety+ international locations.
Develop a remote-ready workforce
Empower far off aid and sales teams to collaborate in real-time and remedy complicated issues. Digital leaders can reveal name volumes and carrier degree attainment at the same time as maintaining music of essential conversations.
Reduce your agent’s workload
Lighten your dealers’ workload by way of using ai-powered voice bots that solution repetitive queries. Lessen wait times and offer reliable answers with voice bots and speech-enabled ivr. Empower your marketers to do their satisfactory paintings.
Know your customers better
Customer & agent delight made easy
Provide the quality, most intuitive support throughout all channels. Proactively understand client needs to serve excellence, the first time. Store time and decrease repetitive tasks. Help dealers hastily remedy consumer inquiries with staff automation and expertise from one, unified platform.
Connect on channels that customers love
Answer support calls effortlessly
Have more effective phone conversations and connect customers to the proper professional, from the start. Prompt agents with a 360-degree customer view and guided resolutions to improve name productiveness. Take gain of effective routing engines that dramatically lessen name wait instances and attain smarter escalations.
